- General Dynamics Information Technology (Mclean, VA)
- …Azure and Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead , coach, and mentor Tier 1 and Tier ... end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid...interpersonal and communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with… more
- Extra Space Storage (Centreville, VA)
- …+ **Paid Time Off** accrued throughout the year, increasing with years of service . + **Generous 401(k) match with Traditional and/or ROTH choices.** + Affordable ... Requirements** + Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... and guidance to junior cybersecurity personnel while conducting security assessments. Lead training initiatives on RMF processes, security tool administration, and… more
- BJs Wholesale Club (Chesapeake, VA)
- …+ Ensures that knowledgeable service is provided to members at the tire desk . Coordinates with Home Office regarding member tire needs as needed. + Maintains an ... accountable . + Acts with honesty and integrity and lead with the member in mind to address any...needed if certified per DOT requirements. + Provides knowledgeable service to members at the tire desk .… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. +… more
- NTT America, Inc. (Herndon, VA)
- …teams * Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop ... understand client requirements and develop tailored technical solutions * Lead discovery sessions, technical demonstrations, and proof of concept...in one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow… more
- Leidos (Quantico, VA)
- …Integration and Transport (SMIT) program, including cybersecurity services, network operations, service desk , and data transport. Leidos will support network ... and win. **Your Main Objective** - Assist the Government Lead in the daily engineering duties on systems. Perform...Messaging, Emergency Responder, and Call Center operations in a Service Desk environment. - Design VoIP services… more
- Koniag Government Services (Chantilly, VA)
- …system readiness, and training for DAI Budget Formulation. + Develop, maintain, and lead DAI Budget Formulation training sessions to agency end users. + Assist with ... as needed and following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO (DLA) help … more
- M. C. Dean (Norfolk, VA)
- …+ Provide tier II/III support for customer issues reported through the help desk + Proper documentation of system programming Responsibilities include but are not ... role. + Manage physical security system support to meet service level agreements. + Analyze physical security system performance...+ Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with… more
- Leidos (Chantilly, VA)
- …with Windows environments, hardware and software deployment, and exceptional customer service . CONUS travel will be required for remote site deployments. This ... Tier 2 system administration support and resolve user tickets using Web Help Desk + Perform remote site deployments including onsite setup, system recap, imaging,… more