- Insight Global (Melville, NY)
- Job Description * Leadership & Oversight: ○ Manage a team of 8+ service desk professionals, including a supervisor and team lead. ○ Oversee day-to-day operations ... process optimization. ○ Champion the adoption of AI agents and automation within the service desk . * Service Management: ○ Oversee IT Service Management… more
- GovCIO (Albany, NY)
- …on-going issues and mitigate future issues + Reports all activities and observations to the service desk manager and assists in finding resolutions to all ... **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Robert Half Technology (Woodbury, NY)
- …to correct problems identified. Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person ... in operation. Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis. Be on call for after-hours… more
- Marriott (New York, NY)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
- Catholic Health Services (Roslyn, NY)
- …positive experience from the moment they arrive at the practice. The Front Desk Manager will also streamline operations and implement efficient workflows, while ... Overview The Front Desk supervisor will oversee and lead the front...best practices. Foster a culture of excellence and customer service among the team. + Set clear expectations and… more
- Public Consulting Group (Albany, NY)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... marital, civil union, or domestic partnership status, past or present military service , citizenship status, family medical history or genetic information, family or… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...in a timely manner, as assigned. Serve as project manager and liaison for various initiatives, as necessary, across… more
- Robert Half Technology (Glens Falls, NY)
- Description We are looking for an experienced Help Desk Manager to oversee and lead our IT support operations in Glens Falls, New York. This role involves ... managing a team of help desk professionals, ensuring high-quality service delivery, and providing exceptional support to executives and staff alike. The ideal… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …Lead Front Desk /Room Reservation Clerk Department: Hotel Operations Reports To: Front Desk Supervisor/ Front Desk Manager FLSA Status: Non-Exempt Status: ... might have. Responsible for working directly with the Front Desk Manager in creating a great work...in creating a great work environment with superior guest service for the hotel. Also understanding structures and systems… more
- Cayuse Holdings (Albany, NY)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (8am-5pm EST) **_SALARY:_** $15.00-$17.00 ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...one year + Paid Time Off **Reports to: Delivery Manager ** **Working Conditions** + Professional remote office environment. +… more