- City of New York (New York, NY)
- …technical teams, while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall ... increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align...staff to ensure all can provide quality and accurate support and customer service on all things… more
- CAI (Albany, NY)
- …Portuguese speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support...You'll Need** Required: + 6-12 months' experience in a Service Desk role and/or technical support… more
- University of Rochester (Brighton, NY)
- … service in all interactions. + Acts as an on-call resource for the Service Desk . + Keeps abreast of current desktop and LAN technologies through continuing ... experience required + Or equivalent combination of education and experience + Previous Service Desk or Call Center Experience preferred + Experience working with… more
- BXP (New York, NY)
- …educational certification is required. A BA/BS preferred. + A minimum of 3 year's service desk support experience in a Microsoft environment. + Excellent ... in conference rooms. + Provide "white glove" level of service at all times. + Provide secondary support to the regional properties, as directed by the Director,… more
- Insight Global (New York, NY)
- …. Each field office has their own Desktop techs as well as a Tier 2 Application Support Service Desk team to escalate to as needed, but is expected that ... Skills and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years) - onsite support … more
- Excelsior Orthopaedics Group (Amherst, NY)
- …years of relevant experience may be considered. + Minimum of 5 years of experience in IT support or service desk environments, with at least 2 years in a ... Job Summary The IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient… more
- City of New York (New York, NY)
- …runs smoothly and effectively. Required Experience: - Minimum 5+ years of hands-on experience with service desk support with application service desk ... Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5...Minimum 3+ years of experience with Jira or similar service desk tools (ie Service … more
- MTA (New York, NY)
- … Analysts to understand workflows and identify process gaps. 7.Handle Service Desk calls and provide client support under guidance. 8.Process Self- Service ... Technology & Engineering Fellow , IT Service Desk Job ID: 12469 Business... is the primary point of contact for technical support for MTA employees and contractors across seven (7)… more
- St. Mary's Healthcare (Amsterdam, NY)
- …within the work team. Able to verbally communicate clearly and professionally when providing Service Desk support over the phone and/or email. Relevant IT ... terminates and updates security access. + Must be available to work any shift within Service Desk support coverage of Monday - Friday 7am - 7pm and On-Call… more
- TEKsystems (New York, NY)
- Description Position Summary The Specialist, Computer Support provides technology support to all users in the firm. Essential Duties and Responsibilities Typical ... - Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner… more