- Lumen (Albany, NY)
- … 1 ( Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team oriented, support environment. ... Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how to),...customer incidents (break/fix, requests, and how to), and related support functions/duties. **Location and Schedule** This is a work… more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... liaison for various initiatives, as necessary, across the agency in support of the Service Desk unit. PREFERRED SKILLS Demonstrate competency and/or history… more
- Mizuho Corporate Bank (New York, NY)
- …training aptitude, and conflict resolution skills. + Bachelor's degree with 5-7 years of service desk support experience (ideally including 5+ years of ... Ensure EUS team follows day-to-day functions, priorities, and procedures. + Provide service incident and problem management support for IT Infrastructure events.… more
- SUNY Morrisville (Morrisville, NY)
- …2+ years of experience working with professional grade audiovisual equipment and/or service desk computing support . Additional Information: SUNY Morrisville ... design, and recommendations for improving AV setups. + End-User Support (Help Desk - our Tier 1...+ Maintain records of AV system configurations, inventory, and service history. + Document issues, resolutions, and recurring problems… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …a Full Time Service Desk Analyst to work on the Service Desk , which is the first line of support for our customers. The ideal candidate possesses ... a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical … more
- University of Rochester (Rochester, NY)
- …The Data Center Services Technician II provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians ... Centers. **ESSENTIAL FUNCTIONS** + Resolves routine technical problems for customers received via Service Desk intake mechanisms, such as phone calls, service… more
- International Rescue Committee (New York, NY)
- …offering both immediate solutions and long-term fixes. + Maintain a strong presence on the service desk to monitor live support activity and assist with ... in collaboration with other IT teams. + Ensure all service desk requests and incidents are accurately...but not limited to: + Find opportunities to improve support procedures, tools, and user satisfaction, aligning service… more
- City of New York (New York, NY)
- …Internet Protocol (VoIP) systems throughout the agency, as well as serve as a service desk support agent onboarding and offboarding users. TELECOMMUNICATIONS ... voice telecommunications (telephone, radio, microwave, fiber optic and cellular service ) telecommunications technology, electronics, physics, and/or planning and analysis… more
- Eastman Kodak Company (Rochester, NY)
- … support end user computing laptops and desktops 40% *Provide exceptional end user service and help desk support 30% *Securely automate end user computer ... with Windows OS and related desktop technologies and with day-to-day management in a service desk environment. You will work closely with other IT and business… more
- Binghamton University (Binghamton, NY)
- …with experience Binghamton University Information Technology Services is looking for a Help Desk Support Analyst to join our Client Support Services ... all in a higher education campus environment. The Help Desk Support Analyst will record all actions...and monitor all referred calls to ensure the best service level possible is provided to the University community.… more