- BlackBox (New York, NY)
- …in a timely manner Additional Responsibilities: . Manage user incidents routed from the Service Desk , or escalate where appropriate, ensuring the provision of a ... driven, within the realms of the role, to produce solutions in support of customer service level agreements . Ensures all solutions adhere to applicable change… more
- Monroe Community College (Rochester, NY)
- …desire to work in a diverse and dynamic environment. Primary Functions: Customer Service Support + Enter prospective student data into the Customer Relationship ... Location: Rochester, NY Category: Support Staff/Civil Service Posted On: Fri...personnel to clarify information regarding Admissions files. + Provide support to the front desk area and… more
- New York State Civil Service (Ray Brook, NY)
- …and professionally and courteously address desktop support calls transferred by the Service Desk .* Monitor ITSM work queues to ensure timely and effective ... NY Zip Code 12977 Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some...some positions may be required to provide this critical service at any time.Under the general direction of an… more
- Public Consulting Group (Albany, NY)
- …in support of PCG's northeast education consulting and technology service portfolio. The successful candidate will be responsible for managing the team, ... Recovery Services PCG's education services help school districts and state agencies support the instruction, operations and health services provided to millions of… more
- Bassett Healthcare (Cooperstown, NY)
- …quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service ... MyBassett to meet patient satisfactions. Takes a lead in service recovery, and acts as a service ...eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. Supports the… more
- New York State Civil Service (Rochester, NY)
- …and professionally and courteously address desktop support calls transferred by the Service Desk . * Monitor ITSM work queues to ensure timely and effective ... Information Technology Specialist 2 will function as general desktop support staff for End User Support within...to, the following: * Review and respond to IT Service Management (ITSM) system incident and request tickets within… more
- BJs Wholesale Club (Batavia, NY)
- …than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a ... grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and… more
- New York State Civil Service (Albany, NY)
- …Serve as recording analyst at requirement workshops.* Prepare written documentation to support the understanding of the business and stakeholder requirements such as ... with conducting business process improvement (BPI) projects.* Prepare written documentation to support the understanding of the "as-is" state and development of a… more
- CUNY (New York, NY)
- …and maintains the University's network, and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes of safeguarding the ... an organization's IT policies, cybersecurity requirements, infrastructure, technology stack and support processes as well as current cloud technologies and services.… more
- University of Rochester (Rochester, NY)
- …front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Using independent judgment, determines when situations warrant ... with HIPAA standards + Respond to all localized Emergency Page Codes. Offer support , equipment and comfort to both patient and interdisciplinary teams as required by… more