- City of New York (New York, NY)
- …Executive Director of Service Delivery with leadership experience in application support , service desk and project management essentials. Reporting ... If you do not meet the previously mentioned civil service criteria, you will not be considered for an...products and services that prioritize timely, accurate, and efficient support for agency partners. - Establishing and enforcing high… more
- GMHC (New York, NY)
- …with threat response procedures and participation in log audits or security event reporting. Service Desk & Support Tools + Experience using service ... are mandatory requirements of the job: Tier 1 Help Desk Support + Respond to user ...incidents (eg, Zendesk, Fresh service , or Jira Service Management). + Proficient with remote support … more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... liaison for various initiatives, as necessary, across the agency in support of the Service Desk unit. PREFERRED SKILLS Demonstrate competency and/or history… more
- Protective Industrial Products (Latham, NY)
- …to ensure appropriate staffing and service coverage. + Implement and maintain support desk processes in accordance with company IT standards and best ... JOB SUMMARY The IT Support Desk Supervisor leads and manages...effective resolution of technical issues. They design and implement support processes and policies that enhance service … more
- BMO Financial Group (New York, NY)
- …and offline), and security, while meeting service level agreements. Provides the Help/ Service Desk support , as well as coordinates and facilitates ... Monitors, restores service , changes, supports, and handles day-to-day activities 7/24/365...of the team. + Provides end to end technology support including computer, applications, network and storage, and root-cause… more
- CUNY (Brooklyn, NY)
- …services and policies, including maintaining the campus network infrastructure, security compliance, service desk support and data reporting. The Full ... Associates perform a range of work in development/programming, communications, technical support , or similar functions depending on the needs of the Information… more
- CUNY (Brooklyn, NY)
- …services and policies, including maintaining the campus network infrastructure, security compliance, service desk support and data reporting. The IT ... Associates perform a range of work in development/programming, communications, technical support , or similar functions depending on the needs of the Information… more
- City of New York (New York, NY)
- …Internet Protocol (VoIP) systems throughout the agency, as well as serve as a service desk support agent onboarding and offboarding users. TELECOMMUNICATIONS ... voice telecommunications (telephone, radio, microwave, fiber optic and cellular service ) telecommunications technology, electronics, physics, and/or planning and analysis… more
- General Dynamics Information Technology (Rome, NY)
- …Current or previous experience with DoD related contracts + Experience with enterprise IT service desk support and best practices. + Management and ... and train resources to ensure quality and consistency of service to customers. + Assist with the sustainment of...in analyzing and monitoring network topologies. + Provide technical support and troubleshooting of routers and switches. + May… more
- Eastman Kodak Company (Rochester, NY)
- … support end user computing laptops and desktops 40% *Provide exceptional end user service and help desk support 30% *Securely automate end user computer ... with Windows OS and related desktop technologies and with day-to-day management in a service desk environment. You will work closely with other IT and business… more