- College of Mount Saint Vincent (Bronx, NY)
- …enhance service quality and user experience. Key Responsibilities + Manage daily IT Service Desk operations and foster a culture of service excellence. + ... Description Reporting to the CIO, the Manager of IT Support Services leads frontline technology operations across campus. This...5 years of IT experience, including 2+ years in service desk or IT leadership. + Experience… more
- Deloitte (New York, NY)
- …for this role ends on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk ... confidentiality agreements and teaming agreements. Owns risk consultation and contracting support for scope of work/SOW documents. + Provide guidance on contracting… more
- Insight Global (Melville, NY)
- …Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all ... Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is...vendor resources and internal resources. Must have excellent customer service skills related to providing desktop support .… more
- IT Concepts (Syracuse, NY)
- …innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End ... user satisfaction. + Assist in delivering both remote and desk -side technical support , responding to IT ...Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to… more
- Capital One (Melville, NY)
- …GED or equivalent certification + At least 1 year of remote help desk support experience **Preferred Qualifications:** + Associate's Degree in Computer Science, ... quickly and effectively to tickets, calls, chats, or in-person service requests + Interact with end users via soft...support experience + 2+ years of remote help desk support experience **_At this time, Capital… more
- Robert Half Technology (New York, NY)
- …and ensuring optimal system performance. * Troubleshoot and resolve Tier 1 service desk tickets efficiently, maintaining high levels of customer satisfaction. ... networking concepts. * Demonstrated ability to troubleshoot technical issues and resolve service desk tickets. * Experience in managing IT vendors, including… more
- University of Rochester (Pittsford, NY)
- …support . Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other ... needed. + Assesses, interprets, and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other… more
- Barnes & Noble (Westbury, NY)
- … support for all calls and tickets coming into the Store Systems Help Desk . This position is heavy phone support , remoting into stores' equipment and ensuring ... skills with a strong focus on communication and customer service . Following a successful training period (M-F 9am-5:30pm), this...any patterns or trends of incoming calls to Help Desk Management. * Provide technical or logistical support… more
- University of Rochester (Rochester, NY)
- …Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500025 Surgical Support Services Work Shift: UR - Day (United States of America) Range: UR ... is dependent on a flawless flow of communication through the control desk . SUPERVISION AND DIRECTION EXERCISED: With minimum direction and considerable latitude for… more
- CAI (Albany, NY)
- …program documentation. + Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently. + Isolate problem trends and ... writing for creating comprehensive documentation + Knowledge of ITIL practices for managing service desk issues + Ability to manage customer relationships and… more