- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications ... support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide… more
- Amentum (Quantico, VA)
- …telephony solutions within a zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually, to users requesting EVOIP, ... ensure a timely resolution. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These… more
- CAI (Richmond, VA)
- …Portuguese speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support...You'll Need** Required: + 6-12 months' experience in a Service Desk role and/or technical support… more
- General Dynamics Information Technology (Arlington, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support ,Problem Solving,Technical Support ,Troubleshooting ... people are our differentiators. We are seeking a customer service centered Service Desk Specialist...support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,… more
- NANA Regional Corporation (Alexandria, VA)
- …apply today! **Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, ... SUVI is seeking a Service Desk Manager to oversee and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the ... for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on installation, adaptation, configuration… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an **IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at the ... via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications + Assists...computer to fix an issue. In other cases, the service desk analyst walks the user through… more
- ManTech (Herndon, VA)
- …Science, Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely… more
- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...+ Coordinates with hardware and software vendors to request service and support with products. + Provides… more
- NTT America, Inc. (Ashburn, VA)
- …user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...high priority incidents or requests to appropriate personnel or support groups for timely resolution. + Verifies that suggested… more