- ManTech (Chantilly, VA)
- …At least 4 years of experience providing technical support in a help desk , service desk , or incident management capacity. + CUSTOMER-specific Component ... processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze,...resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes for… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …Hospitality Property Management EDI RIB Services and Release Management Automation Support SharePoint Identity Management Service Desk Applications ... of Systems, Applications and/or Services (Hardware & Software). - Prioritize and respond to Service Desk requests within the parameters set forth by NEXCOM SLAs.… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for...perform essential job functions: + Prolonged periods of computer desk work. + Dexterity of hands and fingers to… more
- Gama-1 Technologies (Norfolk, VA)
- …related field (or equivalent experience). + 0-2 years of experience in in IT support , help desk operations, or system administration. + Foundational knowledge of ... LLC seeks a detail-oriented and motivated Junior System Administrator to support the administration, maintenance, and monitoring of IT systems and infrastructure… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …the functional team and assist the organization through activities including end user support and training, general help desk operations, yearly asset inventory ... to develop functionality . Testing system functionality and troubleshooting system errors . Providing desk side support to users as they complete work in the… more
- NTT America, Inc. (Herndon, VA)
- …teams * Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop ... solutions for multi-channel support (phone, email, chat, self- service ) * Design...in one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow… more
- BJs Wholesale Club (Woodbridge, VA)
- …+ Ensures that knowledgeable service is provided to members at the tire desk . Coordinates with Home Office regarding member tire needs as needed. + Maintains an ... members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's...needed if certified per DOT requirements. + Provides knowledgeable service to members at the tire desk .… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests… more
- General Dynamics Information Technology (Mclean, VA)
- …and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year in a leadership ... customer-focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise with leadership,...end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid… more
- HCA Healthcare (Fredericksburg, VA)
- …+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support ... banking partnerships + Education assistance (tuition, student loan, certification support , dependent scholarships) + Colleague recognition program + Time Away… more
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