- TekSynap (Richmond, VA)
- …(eg, ServiceNow) and provide timely resolutions. + Seamlessly shift between routine service support and special project workstreams. + Follow technical guidance, ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …systems + Update and configure SLPI/SMPI Confluence pages and interfaces + Manage JIRA Service Desk workflows and ticket routing to appropriate POCs + Maintain ... requirements: + Demonstrated experience administering Atlassian products (JIRA, Confluence, and/or Service Desk ) in a professional or enterprise environment +… more
- ManTech (Mclean, VA)
- …certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. + Candidates should bring ... processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze,...resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes for… more
- THOR Solutions, LLC (Norfolk, VA)
- … Service -Disabled Veteran-Owned Small Business (SDVOSB) providing mission critical support across the Department of Defense, Department of Homeland Security, ... THOR Solutions is actively seeking a Database Developer to support Database Analysis, Development, and Maintenance efforts at the...Tracker Database. + Assist the CMAV Scheduler and Type Desk personnel on use of the CMAV Tracker Database.… more
- Chenega Corporation (Springfield, VA)
- …in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... all support calls received or route user support calls to the appropriate IT Help Desk...required **Knowledge, Skills, and Abilities:** + Exhibit excellent customer service , organizational, and time management skills + Ability to… more
- Leidos (Arlington, VA)
- …PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... Experience with Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** + CCNP Collaboration… more
- SMX (Quantico, VA)
- …such as SOPs and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents and service ... VA SMX is hiring an **Exchange/Messaging Engineer** to provide support to our Marine Corps client. This is a...and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related… more
- Tyto Athene (Fort Belvoir, VA)
- …work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be ... Tier III support and work with Desktop Support /Help Desk personnel, both internal and external...diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels. + Provide escalation… more
- THOR Solutions, LLC (Norfolk, VA)
- …data collection, data entry, and data analysis for the N43 financial director in support of COMNAVSURFLANT program and type desk managers. + Enter financial ... Service -Disabled Veteran-Owned Small Business (SDVOSB) providing mission critical support across the Department of Defense, Department of Homeland Security,… more
- THOR Solutions, LLC (Norfolk, VA)
- …Material Office (PMO), Port Engineers (PE) and Maintenance Teams (MT), CNSL Type Desk Officers, support contractors, and other CNSL staff codes in matters ... Service -Disabled Veteran-Owned Small Business (SDVOSB) providing mission critical support across the Department of Defense, Department of Homeland Security,… more