- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …Hospitality Property Management EDI RIB Services and Release Management Automation Support SharePoint Identity Management Service Desk Applications ... of Systems, Applications and/or Services (Hardware & Software). - Prioritize and respond to Service Desk requests within the parameters set forth by NEXCOM SLAs.… more
- Public Consulting Group (Richmond, VA)
- …leader will develop and grow high-performing functional teams in the areas of production support , software enhancements, and help desk procedures in support ... + 5+ years of operations management experience in the delivery and support of professional services (eg, consulting, help desk , training/professional learning,… more
- M. C. Dean (Norfolk, VA)
- …and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, ... support for customer issues reported through the help desk + Proper documentation of system programming Responsibilities include...success in this role. + Manage physical security system support to meet service level agreements. +… more
- NTT America, Inc. (Herndon, VA)
- …teams * Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop ... solutions for multi-channel support (phone, email, chat, self- service ) * Design...in one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow… more
- General Dynamics Information Technology (Mclean, VA)
- …and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year in a leadership ... customer-focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise with leadership,...end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid… more
- HCA Healthcare (Fredericksburg, VA)
- …+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support ... banking partnerships + Education assistance (tuition, student loan, certification support , dependent scholarships) + Colleague recognition program + Time Away… more
- BJs Wholesale Club (Fairfax, VA)
- …+ Ensures that knowledgeable service is provided to members at the tire desk . Coordinates with Home Office regarding member tire needs as needed. + Maintains an ... members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's...needed if certified per DOT requirements. + Provides knowledgeable service to members at the tire desk .… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests… more
- DMS International (Virginia Beach, VA)
- …with senior specialists on more complex problems. + Possess a knowledge of customer support and service principles and methods. + Possess a working knowledge of ... Analyst (Information Management). The Functional Analyst will provide IT technical support in the resource management area to the Information Management (IM)… more
- HCA Healthcare (Fredericksburg, VA)
- …other in-house lab tests accurately. Process specimens for reference labs. + Help support front desk duties to include greeting patients, checking patients ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny… more