- Cayuse Holdings (Richmond, VA)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** ... $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...in computer systems, customer support or IT support . + Experience with ServiceNow IT Service … more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0429 ... manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support...escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office. This team provides Tier ... for end-users of the organization's products and services. **Primary Responsibilities** **As a Service Desk Tier I Technician, you will:** + Use automated… more
- Leidos (Chantilly, VA)
- …**Job Description** The Multi-Domain Solutions ( **MDS** ) division at Leidos is seeking a Service Desk Technician who serves as the first point of contact for ... facility-related service requests, providing frontline support for building...adherence to safety, security, and operational standards during all service desk activities. + Monitor and respond… more
- GovCIO (Richmond, VA)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...an active Secret clearance to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... an enterprise environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls,...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... Provide customer onboarding and offboarding. + Provide account management support . + Provide 24/7 Tier 1 support ...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- Spectrum Comm Inc (Falls Church, VA)
- …day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and leadership ability to ... manage priorities, coordinate escalations, and deliver high-quality end-user support in accordance with established service standards. Key Responsibilities +… more
- General Dynamics Information Technology (Chantilly, VA)
- …None **Job Family:** Technical Support Services **Skills:** Active Directory (AD),Help Desk Support ,Technical Support **Certifications:** Security CE + - ... the administration of e-mail systems. + Provides phone and help- desk support for local and off-site users....AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess… more
- Commander, Navy Installations (Dahlgren, VA)
- …Installations Command (CNIC); NSF Dahlgren. The purpose of this position is to provide front desk , program, and customer service support in Navy MWR main ... libraries, branch libraries, and resource centers. Responsibilities Library Front Desk / Customer Service Support (75%) Welcomes patrons into the program… more