- CACI International (Chantilly, VA)
- …IT operations in lieu of formal education. + Minimum 3 years of experience in Help Desk support , IT service desk , or systems administration roles. + ... 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator,...Account Manager will: Key Responsibilities: + Provide first-level technical support in a 24x7 world-class service center,… more
- Cognizant (Richmond, VA)
- …Mainframe, Database, Middleware, Network, Citrix and VDI, Windows 10, Active Directory, Service Desk , Desktop Engineering, Desktop Support , Messaging and ... Cognizant Technology Solutions is currently seeking a highly skilled ** Service Line Specialist - CIS** who will be a...highlighting risks and issues related to the engagements and support them in mitigating those. Lead client conversations for… more
- Trace Systems Inc (Portsmouth, VA)
- … support equipment, etc.). + Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) ... to switches, routers, etc., and the cabinets and infrastructure to support these devices. + Developing, designing, documenting, maintaining, evaluating, supporting… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …+ Update and create documentation to be used across the Service Desk organization + Provide videoconference administration and support . + Any other duties ... professional manner via telephone, email, remote tools, and hands-on support . Great customer service should be your...+ 5+ years of experience in corporate IT or Service Desk role + Experience implementing TCP/IP… more
- TekSynap (Arlington, VA)
- …tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center support to receive and log trouble ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...**REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD… more
- TekSynap (Fort Belvoir, VA)
- …Certified Administrator **Overview** We are seeking an **IT Support Specialist** to support the Enterprise Service Desk (ESD) with Defense Logistics ... assurance policies, principles, and practices. + May be required to support DLA's eProcurement system, a segment of its SAP-based enterprise resource… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …work center support , receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... for Tech Control to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point of contact (phone, email or chat) to remedy… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... Helpdesk Manager oversees the daily operations of a help desk or IT support team, ensuring efficient...staff, resolve escalated issues, and develop strategies to improve service delivery and user satisfaction. CGI Federal is growing… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running queries in SQL ... communication skills will be essential in effectively collaborating with team members and support desk agents to ensure seamless resolution of production … more