- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Technical Support Specialist** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** ... Description:** CGI Federal is actively seeking a highly motivated and customer-focused Technical Support specialist to join our growing team. In this role, you will… more
- TekSynap (Arlington, VA)
- …tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center support to receive and log trouble ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...**REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …work center support , receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... for Tech Control to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate...and solutions. **This position may require shift work in support of a 12x7 service level agreement,… more
- NANA Regional Corporation (Arlington, VA)
- …tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support ; respond to requests for assistance received either directly from the users ... hiring a Field Service Technician to provide training and on-site support , helping our government client effectively use analytical tools to achieve their… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- **Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... Help Desk as well as providing help desk support . In this role, you will...to management team. * Ensure smooth coordination of help desk tickets in line with our Service … more
- Leidos (Norfolk, VA)
- …Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support the Navy ... Services team. The candidate will be responsible for direct desk -side support to the customer, troubleshooting and...with HP Service Manager, Remedy, or similar Service /Help Desk ticket management software. *Basic network… more
- ManTech (Mclean, VA)
- **MANTECH seeks** a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work ... + Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. +… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …online system help utilizing Oracle User Productivity Kit (UPK) tool. -Ensures DAI Help Desk support contractor staff is fully trained on processes and standards ... related to DAI Help Desk support . **Required qualifications to be successful...of ConfigSnapshot. -Experience supporting DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform or… more
- SAIC (Reston, VA)
- …and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow ... + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure + Software… more