- TekSynap (Dahlgren, VA)
- …& Qualifications** TheTekSynap is seeking a ** Senior Customer Technical Support Specialist (Help Desk ).** The Senior Customer Technical ... **REQUIRED QUALIFICATIONS** + 6 Years of professional experience in Industry, Federal, or DoD Help Desk Support using a help desk tool such as BMC's Remedy… more
- Insight Global (Arlington, VA)
- Job Description This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need ... up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per day, typically… more
- General Dynamics Information Technology (Arlington, VA)
- …documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and ... **Job Family:** Technical Support Services **Skills:** Call Support ,Communication,Computer Hardware,Help Desk Support ,Trouble Ticketing… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves...using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring… more
- M. C. Dean (Vienna, VA)
- …+ Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and Desktop Support ... world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic...As part of a multidisciplinary team, you will provide support to mission customers by capturing and triaging incoming… more
- Insight Global (Mclean, VA)
- …looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in ... pride in a fast-paced challenge-rich working environment. . Provide support to employees of all companies and partners with...those arise, alert the larger team and work with senior IT colleagues to expedite their resolution. . Simulate/reproduce… more
- EPS Corporation (Dahlgren, VA)
- …+ Six (6) yearsof professional experience in Industry, Federal, or DoD Help Desk Support . + Hands-on experience withBMC Remedy,ServiceNow, or similar help ... Senior Customer Technical Support Specialist -...have a strong background in Federal or DoD help desk environments and a proven track record of delivering… more
- Serco (Herndon, VA)
- … Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk ** , **Field Services** , and ... support tools and platforms. + Champion Serco's customer service standards and quality policies. + Ensure SLAs are...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- Deloitte (Rosslyn, VA)
- …practices for Core Risk Managers. Both functions are described in detail below. + Deal Desk Support , Contracting, and Negotiations + Assist with deal desk ... various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and… more
- Chenega Corporation (Fort Belvoir, VA)
- … Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support ... Helpdesk Support Services Specialist - Senior Ft....Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support . + Respond… more