- General Dynamics Information Technology (Arlington, VA)
- …documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and ... **Job Family:** Technical Support Services **Skills:** Call Support ,Communication,Computer Hardware,Help Desk Support ,Trouble Ticketing… more
- Chenega Corporation (Arlington, VA)
- …needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to...core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities ... using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks...plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2… more
- M. C. Dean (Vienna, VA)
- …+ Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and Desktop Support ... world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic...As part of a multidisciplinary team, you will provide support to mission customers by capturing and triaging incoming… more
- Koniag Government Services (Chantilly, VA)
- …changing environment + Knowledge of ITIL practices and principles + Experience with service desk operations and technical support environments **Desired ... Analyze call center metrics and prepare regular reports for senior management + Work with other departments to resolve...ITIL, PMP, or Six Sigma + Experience with technical support or IT service desk … more
- Insight Global (Mclean, VA)
- …looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in ... pride in a fast-paced challenge-rich working environment. . Provide support to employees of all companies and partners with...those arise, alert the larger team and work with senior IT colleagues to expedite their resolution. . Simulate/reproduce… more
- EPS Corporation (Dahlgren, VA)
- …+ Six (6) yearsof professional experience in Industry, Federal, or DoD Help Desk Support . + Hands-on experience withBMC Remedy,ServiceNow, or similar help ... Senior Customer Technical Support Specialist -...have a strong background in Federal or DoD help desk environments and a proven track record of delivering… more
- Serco (Herndon, VA)
- … Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk ** , **Field Services** , and ... support tools and platforms. + Champion Serco's customer service standards and quality policies. + Ensure SLAs are...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- TD Bank (Vienna, VA)
- …this role. **Line of Business:** TD Wealth **Job Description:** The Trade Operations Senior Support Specialist is responsible for the strategic and operational ... oversight of the trading desk , ensuring adherence to regulatory requirements, risk management practices,...allocation to handle live trading orders efficiently and meet service level standards + Supervises and participates in the… more
- Deloitte (Rosslyn, VA)
- …practices for Core Risk Managers. Both functions are described in detail below. + Deal Desk Support , Contracting, and Negotiations + Assist with deal desk ... various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and… more