- University of Rochester (Brighton, NY)
- …other IT teams. Reviews tickets to determine appropriate transition of work between Service Desk team members. Identifies opportunities for process ... issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support. Provides second level...for customers across IT areas that are received via Service Desk intake mechanisms, such as … more
- University of Rochester (Brighton, NY)
- …faced with unique customer situations. + Assists with onboarding process and training of new Service Desk team members and provides team mentoring on ... antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve. + Provides technical...Or equivalent combination of education and experience + Previous service desk or call center experience preferred… more
- BlackRock (New York, NY)
- …focuses on resolving complex client inquiries, enhancing the knowledge and capability of the service desk team , and working closely with product teams to ... development and feature enhancements + **Release readiness:** Prepare and upskill the service desk team for new product features and releases + **Critical… more
- Boscov's Department Store, LLC (Rochester, NY)
- …stores and online. We are looking for a Cash Office/ Customer Service Desk Associates to join our retail team . Job Responsibilities Responsibilities of the ... Cash Office/ Customer Service Desk Associates Bring your experience...benefits package. As a member of our retail operations team , you will be eligible to receive: + Starting… more
- Rockefeller University (New York, NY)
- …platform, and by staffing our walk-in help desk . As part of the Service Desk team , you will actively engage all IT groups to assist in delivering ... including the adoption of DevOps and Agile practices, the facilitation of self- service approaches, as well as a 'cloud first' deployment philosophy. Overview We… more
- CUNY (Bronx, NY)
- IT Support Assistant Hourly ( Service Desk Support Assistant) **GENERAL DUTIES** IT Support Assistants support routine operations and problem resolution of ... -oriented, and transparent management of computing, data, network, and telecommunications, Service Desk , multimedia and applications and web resources that… more
- HSBC (Buffalo, NY)
- …following qualifications to succeed in this role: + Experience management of Business Analysts, Service Desk , or Technical Testing team + Proven programming ... Originations/Lending business system testing and manage the Mortgage Systems Service Desk . As our Lending Systems Business...Business Analysts, Technical Analysts, and Tier 1 User Support Team + Be responsible for Product Ownership of Mortgage… more
- TEKsystems (Seneca Falls, NY)
- …+ Strong organizational skills and attention to detail. Skills Help desk , Help desk support, Service desk , Troubleshooting, Customer service , Windows ... We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team . This...issues, managing Active Directory tasks, and ensuring excellent customer service in every interaction. This is an onsite position… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... Director serves as the City Chief Procurement Officer. MOCS team members operate in a collaborative, service -oriented...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- GovCIO (Albany, NY)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more