- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents ... receptive to constructive criticism. + Assist in mentoring junior team members and accept mentoring from senior team...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team . If you are seeking a unique, ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...Analyst will thrive as an integral part of a team whose efforts support company objectives. This position may… more
- Red River (Chantilly, VA)
- …We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible ... for working on a team at the Service Desk . This position will handle technical support requests directly from customers as well as escalation from other … more
- V2X (Springfield, VA)
- …independently as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team . + The IT Enterprise Desktop team ... concepts and approaches. Familiarity with supporting internally escalated tickets from a Service Desk team . + Familiarity with remediating IA and INFOSEC… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team . This is a hybrid role based in Chantilly, ... and able to do their best work, fostering a one- team mentality. Our employees work together to foster wise...in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir,...position is: $127,500-$204,100 USD At SMX(R), we are a team of technical and domain experts dedicated to enabling ... Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft....interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- General Dynamics Information Technology (Arlington, VA)
- …and/or email. + Be part of a team that supports and operates 24x7x365 Service Desk . + Analyzes and recommends alternative solutions to meet customer needs. + ... into opportunity. And our work depends on a Help Desk Specialist joining our team to support...people are our differentiators. We are seeking a customer service centered Service Desk Specialist… more
- CAI (Richmond, VA)
- …Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst, you will be responsible for receiving ... **Job Description** We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst...+ May perform other job duties as directed by Team Lead or Service Delivery Leader **What… more
- Chenega Corporation (Arlington, VA)
- …of all support requests. + Provide technical guidance and support to the Help Desk team , escalating complex issues as needed. + Proactively identify and ... long-term solutions. + Foster a customer-centric culture within the Help Desk team , emphasizing professionalism, empathy, and effective communication. +… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead** to join our team in...in service desk support and operations. + One...in service desk support and operations. + One of the following… more