- TEKsystems (Winchester, VA)
- …Scope + This position involves taking back-to-back inbound calls, sitting at a desk , working on a computer, navigating two monitors and several programs to assist ... and committed to quickly resolving needs while providing excellent service to company account holders. Once hybrid: + Cannot...not provided or reimbursed by the client. + Your desk must have adequate space for two monitors, a… more
- Sunrise Senior Living (Mclean, VA)
- …and related key performance indicators (KPIs). + Develop, train, and mentor contracted Help Desk team members on job duties related to the Manager's functional ... of day-to-day tasks, conducting periodic KPI evaluations to maintain service levels and identifying opportunities for process improvement. Additionally,...oversight. + Monitor Help Desk team progress, assess performance, and develop… more
- TekSynap (Arlington, VA)
- …SLAs for IT Operations. + 3+ years of experience in leadership roles for Service Desk , Data Center, or Network teams. + ServiceNow ITSM/ITOM experience. + ... monthly, quarterly, and annual SLA performance reports. + Coordinate with team leads across service towers to ensure high-quality service delivery. + Conduct… more
- Leidos (Arlington, VA)
- …for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service desk environment. This role is responsible for driving measurable ... Line of Business (LOB) Manager** to join our mission-focused team and lead IT service delivery for...Responsibilities + Lead the delivery of ITIL-aligned Tier 0-4 service desk operations in a 24/7 environment… more
- Three Saints Bay (Virginia Beach, VA)
- …a **Customer Service Rep/ Junior Logistics Specialist** to join our team in **Virginia Beach, VA.** This position requires Supply Chain Management experience and ... **Customer Service Rep / Junior Logistics Specialist (5257)** Location...data entry, data management, user administration, training, and Help Desk support with analysis and reporting in a web-based… more
- Select Medical (Purcellville, VA)
- **Overview** **Position:** Patient Service Specialist **Location:** Purcellville,VA **Type of Employment:** Full time **Schedule:** Monday through Thursday (10am to ... have an exceptional experience - starting at the front desk . That's where you come in. As a patient.... That's where you come in. As a patient service specialist, you'll manage both the patient side and… more
- Capital One (Mclean, VA)
- …with the Deal Desk in Revenue Operations. You will be aligned to a Sales team and work with the Deal Desk to support individual Sales associates to help them ... to finish and partner extremely closely with the Deal Desk to ensure the Capital One Software team...for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.… more
- EPS Corporation (Dahlgren, VA)
- …is seeking a highly skilledSenior Customer Technical Support Specialistto join our dynamic team . The ideal candidate will have a strong background in Federal or DoD ... help desk environments and a proven track record of delivering...needed and ensure timely resolution in compliance with established service -level agreements (SLAs). + Maintain accurate documentation of all… more
- Sunrise Senior Living (Arlington, VA)
- …**RESPONSIBILITIES & QUALIFICATIONS** **Essential Duties** As a part of the Sunrise team , supporting our Mission, Principles of Service and Core Values ... limited to the essential functions listed as follows: **Customer Service ** + Oversee the community entry area for visitors,...music playing throughout the day. + Ensure that another team member covers the front desk when… more
- Clark Construction Group, LLC (Mclean, VA)
- …**Basic Qualifications** + 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational understanding ... and independently + Proficiency with an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills with the ability to… more