- Koniag Government Services (Arlington, VA)
- …+ Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software products, skill ... policies, procedures, and strategies that govern the planning and delivery of help desk services. + Working knowledge of and experience working in and around the… more
- Red River (Chantilly, VA)
- …offer. How will you contribute to making an impact? The **_Helpdesk Technician I_** have the responsibility of ensuring continuous user functionality and enhancing ... the organization's reputation with existing clients by providing exceptional customer service . Ideal candidates should exhibit enthusiasm, focus, and a keen… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir,...operations and personnel + Perform duties as a Help Desk technician as required + Promote professional ... Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft....interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- Amentum (Quantico, VA)
- We are searching for a Top Secret cleared Help Desk Technician (Senior) to join our team in Quantico, VA. You will be working as part of a team to deliver ... certificate renewals, PC/Server rebuilds and phone technical refreshes. **Responsibilities:** The Help Desk Technician (Senior) will provide support to end users… more
- Robert Half Technology (Richmond, VA)
- …to reflect new knowledge and procedures. + Review and implement new processes; ensure Service Desk staff are trained accordingly. + Strive to meet key ... support for desktop systems and applications. + Monitor and act on dispatched Service Desk tickets. + Escalate unresolved issues to the Supervisor per… more
- Choisys Technology (Fort Eustis, VA)
- …. Requirements + Minimum of 1 year experience as Technical Support/Help Desk Technician . + Experience with Learning Management Systems (Blackboard, Moodle) ... preferred. Certifications: + Help Desk Institute (HDI) Customer Service Representative + CompTIA Security+ CE (must be current) more
- BEAT LLC (Fort Belvoir, VA)
- …Information Management/ Information Technology (IM/IT) Department is looking for a Help Desk Technician to assist 2,500+ customers when they experience any ... Job Title: SR Help Desk Support Services Specialist (Queue Manager) Location: Fort...Support incident, problem, and request management processes leveraging ITIL service framework with best-business practices. Work independently on special… more
- CACI International (Chesapeake, VA)
- Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of ... None * * * CACI is seeking a **Help Desk Specialist** to support a DOD Travel contract. **Responsibilities:**...and/or problem requires physical interaction with end user the technician escalates problem to the appropriate team. + Responsible… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is hiring a Field Service Technician to provide training and on-site support, helping our government client effectively use analytical tools to achieve ... to join our exceptional team! **Responsibilities** **Responsibilities:** + Provide training and desk -side support to assist our government client in achieving a high… more
- TekSynap (Chantilly, VA)
- …ServiceNow functionalities. + Provide input into the strategy for developing and resourcing a Service Desk (virtual federated or physical) to act as a central ... mindset to enhance the efficiency and functionality of ServiceNow applications.The technician will support the programservice desk that providesa 24/7,… more