• College Aide- Help Desk Technician

    City of New York (New York, NY)
    …at the 2 Lafayette St. and 123 William St. locations. - Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide ... Yorkers and communities to flourish. - Monitor and Manage Service Now Help Desk tickets and E-mails...in a college or graduate school. For Assignment Level II (Information Technology): Matriculation at an accredited college or… more
    City of New York (08/23/25)
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  • Unified Communications (Alcatel) Technician…

    BlackBox (New York, NY)
    …in a timely manner Additional Responsibilities: . Manage user incidents routed from the Service Desk , or escalate where appropriate, ensuring the provision of a ... all service calls in a timely manner, providing excellent customer service . . The Unified Communications (UC) Technician performs day-to-day installation, … more
    BlackBox (07/18/25)
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  • IT Data Center Srvcs Tech II

    University of Rochester (Rochester, NY)
    …Services Technician II provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose business ... technologies in a 24/7/365 environment. The Data Center Services Technician II provides basic systems monitoring, desktop...+ Resolves routine technical problems for customers received via Service Desk intake mechanisms, such as phone… more
    University of Rochester (08/07/25)
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  • Tier I Service Technician Analyst

    City of New York (New York, NY)
    …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... providing agency staff with the highest level of technical support, dependable service , and timely problem resolution. The Bureau of Business Information Technology… more
    City of New York (08/13/25)
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  • Audio Visual Technician

    Albany Medical Center (Albany, NY)
    …Specialist will take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills, experience, training, documentation ... procedures. The Audio-Visual Specialist is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with… more
    Albany Medical Center (07/29/25)
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