- MIT Lincoln Laboratory (Lexington, MA)
- …and A/V equipment Recording and tracking incidents and requests in Service Desk Ticketing system. Communicating effectively with supervisor, associate ... Job Description Audio-Visual Project Technician A highly skilled technician with...Poly based on lab needs and customer requirements + Intermediate skill on Windows and Mac operating systems; Proficiency… more
- Beth Israel Lahey Health (Needham, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... service requests/incidents. The Field Support Technician interacts...cross-training and acts as an escalation point for the Service Desk . + Acquires an understanding of… more