- BlackBox (New York, NY)
- …in a timely manner Additional Responsibilities: . Manage user incidents routed from the Service Desk , or escalate where appropriate, ensuring the provision of a ... calls in a timely manner, providing excellent customer service . . The Unified Communications (UC) Technician ...Ability to use a laptop to provide access to remote engineers to load set configurations on equipment .… more
- Albany Medical Center (Albany, NY)
- …Salary Range: $65,102.17 - $100,908.37 The Audio-Visual Specialist provides onsite and remote support for all complex and in person audio-visual support needs. The ... take ownership of issues escalated to them by Help Desk Techs and work to resolution utilizing all skills,...The Audio-Visual Specialist is responsible for an exemplary customer service experience for all Albany Med employees during their… more
- TEKsystems (New York, NY)
- …standards Skills Imaging, Hardware, Troubleshooting, Active directory, Desktop, Customer service , software configuration, Desktop troubleshooting, Help desk ... an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project… more
- City of New York (New York, NY)
- …up with employees to ensure issues have been resolved and provide excellent customer service . - Provide remote desktop and laptop support for DOP staff ... of computer and application related issues. - Perform in a high-volume IT Help Desk call center, with a high degree of professionalism. - Escalate issues as required… more
- TEKsystems (Harrison, NY)
- …they have a centralized support team that provides infrastructure, telecommunications, systems, and service desk support to their clients. The ServiceNow team is ... to document incidents and information to resolve tickets. This technician will be responsible for various tasks and administration...then use this information to propose solutions to the Service Desk Coordinator and Manager. This individual… more
- TEKsystems (Victor, NY)
- …Deployment - MDM - O365 Admin - Patch Management - General Security Knowledge Service Desk Technician (50%) - Take tickets, interact, troubleshoot, resolve ... Direct portal ITSM/Ticketing System -- Migrating over to Fresh Service (from Kace) Provides end user support both onsite...(from Kace) Provides end user support both onsite and remote where applicable. Monitors all systems and services and… more