- SAIC (Adelphi, MD)
- …processes, service improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, server, ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the...serve as the primary escalation point for customer and technician issues and will interface with the Program Manager… more
- General Dynamics Information Technology (Bethesda, MD)
- …2+ years in a related in IT role such as Help Desk , Service Desk , Incident Response, or NOC Technician (or 5+ years of experience with no degree) + ... experience **Job Description:** GDIT is seeking a **TOC Systems Technician II - 3rd shift** to join our **Technical...verify, and escalate system alerts and reported issues to Tier 2 support as needed + Access devices to… more
- Lumen (Annapolis, MD)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... world and shape the future. **The Role** The Operations Technician III - Federal is a highly skilled network...informed of risks and impact assessments. With strong customer service skills and the ability to work independently in… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Network and Systems Technician Job Category: Information Technology Time Type: Full...Active Directory management & administration. + Experience using ServiceNow service management software (or similar tool) to track incidents… more
- TAD PGS, Inc. (Laurel, MD)
- …**Must have a Valid Driver's license** We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the nation's leading ... performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems...: + At least 5 years of a relevant Tier 2 IT-related Support work experience. + Must be… more
- SAIC (Germantown, MD)
- …We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and challenging ... career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and… more
- National Assemblers (Baltimore, MD)
- …and configure home theater systems, soundbars, and streaming devices + Provide top- tier customer service , educating customers on product use and maintenance ... and friends call to assemble their new treadmill or desk or mount their new TV. You have an...attention to detail and problem-solving skills + Excellent customer service and communication abilities + Ability to lift and… more