- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Technician** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... and cutting edge R&D for the US Army. The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required:...Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to ... Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident Manager oversees the processing and resolution of … more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System Monitoring: Monitor… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …enterprise products. + Provide Tier 3 support for the application, working collaboratively with the Service Desk , which will handle Tier 1 and Tier 2 ... support. + Serve as the transition point of contact for the technical components of the project. + Support other project activities and DRT activities as directed by Project Manager and/or Portfolio Manager. Require Experience: + 7+ years of Appian development… more
- Spectrum Comm Inc (Bethesda, MD)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. This ... role delivers Tier 1-2 troubleshooting for hardware, software, and network issues...network issues while maintaining a high standard of customer service . The position supports daily IT operations, ensures compliance… more
- TAI (Pikesville, MD)
- **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software and hardware desktop issues. The focus of this position ... directly with end users in a helpful and customer service -oriented manner. This vital role involves everything from setting...glimpse into your day to day:** + Provide direct help- desk support to users across the organization using ticketing… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Knowledge of Active Directory management & administration. + Experience using ServiceNow service management software (or similar tool) to track incidents and … more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Write PowerShell/python scripts to automate systems administration tasks. + Provide guidance and work leadership to less-experienced systems engineers. + Communicate effectively (in oral and written form) with a variety of individuals; work well within small… more