- DCCA (Fort Meade, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required Education /… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of...is required. + Four (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across...use of Microsoft Office * Good communication and customer service skills * Be a team player and have… more
- SAIC (Fort Meade, MD)
- …with stakeholders and management. Responsibilities include but are not limited to: + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... and understanding of system administration interdependencies as part of the Service Oriented Architecture Target salary range: $160,001 - $200,000. The estimate… more
- SAIC (Annapolis Junction, MD)
- …and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... similar scope, type, and complexity is required + 4 years of experience with Service Management (ITSM) is required + 2 years of experience with ServiceNow platform… more
- Belay Technologies (Laurel, MD)
- …problem resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, ... Range: $114,000 to $164,000 Belay Technologies is a certified Service -Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington… more
- ManTech (Fort Meade, MD)
- …infrastructure and processes related to client/server/storage/network devices and mobile devices. + Perform Tier 1 (Help Desk ) and Tier 2 (Escalation) ... a strong understanding of system administration interdependencies in a Service Oriented Architecture (SOA) environment. **Minimum Qualifications:** + Bachelor's… more
- Lumen (Annapolis, MD)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... and program offices informed of risks and impact assessments. With strong customer service skills and the ability to work independently in a 24x7 call center… more
- Lincoln Financial (Annapolis, MD)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- Pacific Northwest National Laboratory (Annapolis, MD)
- … Desk , Health & Safety, Manager Experience, Employee Self Service , Payroll, Benefits, Compensation, Time and Labor, and Absence Management. **Responsibilities** ... and testing HCM-related business rules, eligibility profiles, security roles, and self- service capabilities. + Knowledge of Oracle HCM reporting tools such as… more