- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
- Link Solutions Inc (Adelphi, MD)
- …of experience. + Ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD ... video, and data communications networks. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take center stage. This… more
- National Assemblers (Baltimore, MD)
- …and configure home theater systems, soundbars, and streaming devices + Provide top- tier customer service , educating customers on product use and maintenance ... and friends call to assemble their new treadmill or desk or mount their new TV. You have an...attention to detail and problem-solving skills + Excellent customer service and communication abilities + Ability to lift and… more
- SAIC (Adelphi, MD)
- …of experience + Ten (10+) years of relevant experience working in an IT or Service Desk environment **CLEARANCE REQUIREMENT:** + Must have an active Top Secret ... IT services to ARL's research mission. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take center stage. This… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Process Optimization - Experienced in leading 24x7 NOC operations, managing Tier 1- Tier 3 escalation workflows, and establishing Standard Operating ... to improve Mean Time to Resolution (MTTR) and overall service delivery performance. + Experience installing new software releases,...Suitland, Maryland. + Prolonged periods of sitting at a desk and working on a computer. May need to… more
- TAD PGS, Inc. (Laurel, MD)
- …device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with client systems ... : + At least 5 years of a relevant Tier 2 IT-related Support work experience. + Must be...an excellent communicator, highly motivated, and have excellent customer service skills with the ability to work with all… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... + Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and GFE provided… more
- CACI International (Annapolis Junction, MD)
- …maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions * ... Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders...Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts… more