- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... + Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and GFE provided… more
- CACI International (Annapolis Junction, MD)
- …maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions * ... Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders...Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts… more