- HSBC (Buffalo, NY)
- …for Mortgage Originations/Lending business system testing and manage the Mortgage Systems Service Desk . As our Lending Systems Business Manager you will: ... but not limited to Business Analysts, Technical Analysts, and Tier 1 User Support Team + Be responsible for...robust automated testing program + Manage the Mortgage Systems Service Desk for all user support, access… more
- SMBC (New York, NY)
- SMBC Group is a top- tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, ... **Role Objectives / Responsibilities** Executive Support Delivery - Provide premium, desk -side and remote IT support for executives ensuring issues are resolved… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... The Tier 2 Technical Support Operations Analyst will be...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management,… more
- CUNY (Bronx, NY)
- …academic computing labs, an academic open center, a training lab, a faculty lab, the public-facing tier one IT Service Desk as well as a satellite Service ... IT Support Assistant Hourly ( Service Desk Support Assistant) **GENERAL DUTIES** IT Support Assistants support routine operations and problem resolution of… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- TEKsystems (Seneca Falls, NY)
- …Exposure to diverse technologies and professional growth. Skills Help desk , Help desk support, Service desk , Troubleshooting, Customer service , ... work on-site in Seneca Falls, NY Key Responsibilities Provide Tier 1-2 support for Windows 10/11 operating systems, including...support, Windows, Vpn, Remote support Top Skills Details Help desk ,Help desk support, Service desk… more
- TEKsystems (Seneca Falls, NY)
- …+ Strong organizational skills and attention to detail. Skills Help desk , Help desk support, Service desk , Troubleshooting, Customer service , Windows ... We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is...service in every interaction. Key Responsibilities + Provide Tier 1-2 support for Windows 10/11 operating systems, including… more
- GovCIO (Albany, NY)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- UNIVERSAL Technologies, LLC (Long Island City, NY)
- …related technology by responding to high-volume phone and email requests in an IT Service Desk Setting. WHO WE ARE UNIVERSAL Technologies is a Women-Owned ... Business Enterprise (M/WBE) IT consulting firm specializing in providing top- tier technical talent and innovative solutions to public sector...+ Bachelor's degree in Computer Science + Experience with Service Desk ITSM software + At least… more
