- CACI International (Annapolis Junction, MD)
- …and maintenance of IT systems + Manage daily operations and configuration of IT systems + Perform Tier 1 (Help Desk ), Tier 2, and Tier 3 (Escalation) ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...network devices, and mobile environments. The candidate will provide Tier 1 through Tier 3 support, assist… more
- ManTech (Mclean, VA)
- …a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical ... + Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. +… more
- V2X (Springfield, VA)
- …software, network, system/application access, and telecommunications systems. interfaces with NMCI Service Desk to ensure customer issues are resolved. Maintains ... Shall have 3 or more years' of experience in service desk , desktop support, system administration, or...+ Microsoft Windows 10 and/or Windows 11 experience. Strong Tier 2 help desk experience. + Microsoft… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all… more
- KBR (Bethesda, MD)
- …Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... based upon contract award Responsibilities Include: Provides first line ( Tier 1) IT technical support to end users for...traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided,… more
- General Dynamics Information Technology (Mclean, VA)
- …Microsoft Azure and Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and ... end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid...Tier 2 teams, fostering a culture of service excellence and continuous improvement. + Serve as the… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk ) support for problem identification, diagnosis, and ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of… more
- TekSynap (Washington, DC)
- …2/3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user support, Desktop ... services to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's degree in related field; preferred… more
- ManTech (Laurel, MD)
- …limited to:** + Support the implementation, troubleshooting, and maintenance of IT systems + Provide Tier 1 (Help Desk ) and Tier 2/3 (Escalation) support for ... performance + Must be able to create accounts, reset passwords, and provide help desk customer service via phone, tickets or in person + Must be willing to work… more