- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems +… more
- Themis Insight (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems +… more
- General Dynamics Information Technology (Washington, DC)
- …energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking an Apple and Windows Support ... but are not limited to the following: + Provide Tier 1 and Tier 2 support for...MDM tools (eg, Jamf, Intune). + Respond to help desk tickets, emails, Team Chats, and walk-up requests with… more
- DCCA (Fort Meade, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required Education /… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of...is required. + Four (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570… more
- Guidehouse (Mclean, VA)
- …Team is seeking a new team member to fill the position of Front Desk Receptionist at the International Headquarters, with potential rotation at other locations in ... and guests, and representing the organization. Responsibilities include managing front desk operations and assisting with maintenance tasks that support office… more
- Leidos (Arlington, VA)
- …to Windows 11 Pro Accreditation 2025 training). + Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex ... desk installation, KVM installations, desktop and laptop imaging and issuance. + Provide Tier II/III service support to customers in person and over the phone… more
- Tyto Athene (Fort Belvoir, VA)
- …work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be ... Tier III support and work with Desktop Support/Help Desk personnel, both internal and external (vendors), to provide...diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels. + Provide escalation… more
- General Dynamics Information Technology (Chantilly, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** Customer Service ,Systems Documentation,Web Browser,Writing **Experience:** 5 + years of related ... you will be trusted to solve complex IT issues while delivering outstanding customer service . Ensure the safety and security of our nation as a Systems Operations… more
- Chenega Corporation (Washington, DC)
- …for users located at FCC HQ and GB campuses. This role supports Tier II technical troubleshooting and workstation setup. **Responsibilities** + Respond to end-user ... a proper inventory and organization of the IT storage room and support desk at headquarters + Other duties as assigned **Qualifications** + Bachelor's degree with… more