- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed ... not limited to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance and recommend… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... not limited to:** + Manage physical security system support to meet service level agreements. + Analyze physical security system performance and recommend… more
- M. C. Dean (Arlington, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... not limited to:** + Manage physical security system support to meet service level agreements. + Analyze physical security system performance and recommend… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following the… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …both immediate workarounds and long-term fixes. + Respond to and manage escalated service desk tickets. + Communicate clearly with team members and stakeholders, ... a dynamic and mission-focused environment. In this role, you'll **provide Tier II support and systems administration** across multiple large-scale Microsoft-based… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT ... Service Management functions and first level troubleshooting to all...+ Collect data for proper escalation and resolution by Tier 2/3. + Perform network management services to include:… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across...use of Microsoft Office * Good communication and customer service skills * Be a team player and have… more
- TekSynap (Springfield, VA)
- …The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business ... for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that all incidents are… more
- Chenega Corporation (Oakton, VA)
- …and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates ... + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. +… more
- Belay Technologies (Laurel, MD)
- …problem resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, ... Range: $114,000 to $164,000 Belay Technologies is a certified Service -Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington… more