- SAIC (Fort Meade, MD)
- …with stakeholders and management. Responsibilities include but are not limited to: + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... and understanding of system administration interdependencies as part of the Service Oriented Architecture Target salary range: $160,001 - $200,000. The estimate… more
- ManTech (Fort Meade, MD)
- …infrastructure and processes related to client/server/storage/network devices and mobile devices. + Perform Tier 1 (Help Desk ) and Tier 2 (Escalation) ... a strong understanding of system administration interdependencies in a Service Oriented Architecture (SOA) environment. **Minimum Qualifications:** + Bachelor's… more
- Chenega Corporation (Fort Belvoir, VA)
- …Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services ... System Services. Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to service requests,… more
- SAIC (Washington, DC)
- …are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk /Asset Management Technician to begin an exciting and ... the asset management process and the end-user device depot service . + Support the management of inventory throughout the...to by both Parties), in accordance with Asset Management service levels, to validate that data in the Asset… more
- Lincoln Financial (Washington, DC)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- Acclaim Technical Services (Mclean, VA)
- …+ Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of off-the-shelf ... network services, software systems engineering and/or application development to restore service and/or identify problems + Using best practices and knowledge of… more
- CACI International (Sterling, VA)
- …logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service ... interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... through ServiceNow in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication during every interaction… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …+ Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
- Link Solutions Inc (Adelphi, MD)
- …of experience. + Ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD ... video, and data communications networks. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take center stage. This… more