- PLUS Communications (Arlington, VA)
- PLUS Communications is a full- service communications firm based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, ... Media Planner to join our fast-growing digital practice and support top- tier advocacy campaigns and organizations with effective, data-driven media plans. Your… more
- ManTech (Mclean, VA)
- …and project coordination. As the LSC Lead, you will ensure Tier 1-2 support coverage for infrastructure and mission applications, leveraging ITIL-based ... processes to address service requests and incidents efficiently. **Responsibilities include, but are...certification in project management. + Experience in leading help desk operations, IT equipment refresh initiatives, deskside support, and… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …of moderate equipment changes or modifications. **Responsibilities** + Provides Army Enterprise Service Desk (AESD) ticket management support. + Provides Army ... AUDS Administrative roles using Privileged Identity Management (PIM). + Coordinates with Tier III IT Support, Engineers, and Administrators to complete tasks. +… more
- TAD PGS, Inc. (Laurel, MD)
- …device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with client systems ... : + At least 5 years of a relevant Tier 2 IT-related Support work experience. + Must be...an excellent communicator, highly motivated, and have excellent customer service skills with the ability to work with all… more
- CACI International (Annapolis Junction, MD)
- …maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions * ... Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders...Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts… more
- Belcan (Annapolis, MD)
- Senior Network Operations Center Technician Job Number: 358010 Category: Help Desk / Support Description: Job Title: Senior Network Operations Center Technician ... JOB RESPONSIBILITIES: Senior Network Operations Center Technician will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for… more