- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and ... telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple portfolios, applications, and software.… more
- Link Solutions Inc (Adelphi, MD)
- …for quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, server, mainframe ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ticket management,… more
- SAIC (Adelphi, MD)
- …processes, service improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user PC, server, ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the...the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II ticket management,… more
- KeenLogic (Washington, DC)
- …execution, including budget, schedule, risk management, governance, and reporting. + Oversee 24x7 Tier 1 Service Desk operations, coordinating Tier ... ensure 24x7 Tier 1 coverage, oversee advanced Tier 2/3 support, and drive continuous service ...advanced Tier 2/3 support, and drive continuous service improvements aligned with ITIL practices and contract SLAs.… more
- Leidos (Beltsville, MD)
- …IT services, engineering, and technical support for customers.Support includes managed IT services, managed service desk ( Tier 1), deskside support ( Tier ... 2), workstation and server engineering and maintenance, security, managed print services, ITSM, infrastructure, Agile development, and end user support among other things. We are looking for this specialist to provide basic administration for ATF's Laboratory… more
- CACI International (Reston, VA)
- Help Desk Tier 2 Specialist, Journeyman Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... objectives. CACI has an excellent opportunity for an experienced, self-directed **,** **Help Desk Tier 2 Specialist, Journeyman** . This position is in support… more
- SAIC (Washington, DC)
- …in support of the end user + Log and track support tickets in the service desk system, ensuring accurate documentation of issues, solutions, and follow-ups + Use ... excellence on programs of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support...of degree Desired Qualifications: + Experience using JIRA for service desk management + CompTIA Security+ Certification… more
- SAIC (Washington, DC)
- …leadership and mentoring abilities Desired Qualifications: + Experience using JIRA for service desk management + CompTIA Security+ Certification + CCNA ... excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to...Experience supporting the Intelligence Community (IC) + Excellent customer service and interpersonal skills - strong focus on creating… more