- Diversified (Washington, DC)
- …and/or other benefits. Job Details Job Family Customer and Product Support Job Function Service Desk Delivery Pay Type Hourly Hiring Min Rate 29 USD Hiring ... IT, YOU CAN DO IT AT DIVERSIFIED. How You'll Contribute: The Help Desk Technician I provides first-line technical support to end-users, resolving hardware, software,… more
- ENS Solutions (Springfield, VA)
- …Provides initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1). + Escalates more complex or unresolved issues to mid-level ... specialists for Tier 2 support. + Accurately logs and tracks open...tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures while gaining foundational experience.… more
- Chenega Corporation (Washington, DC)
- …support for system incidents and changes that cannot be resolved at the service desk level. + Administer and maintain ServiceNow, including workflow automation, ... Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join...system incidents and changes while leveraging ServiceNow for IT service management (ITSM). The ideal candidate will troubleshoot escalated… more
- Georgetown Univerisity (Washington, DC)
- …resolving computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as ... law in the place where laws are made. The Tier 2 Support Technician works in a team environment...works in a team environment to provide quality customer service and support within the Information Systems Technology department… more
- Robert Half Technology (Washington, DC)
- Description We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an ... + Provide deskside support for users based on dispatched service tickets or direct requests + Perform break/fix support...clearance or ability to obtain one + Experience providing Tier II support in a Windows office environment +… more
- Koniag Government Services (Washington, DC)
- …protocols, devices, and monitoring tools + Understanding of ITIL processes and service desk operations **Key Skills:** + Strong analytical and problem-solving ... **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer in… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to… more
- Amentum (Washington, DC)
- …in multiple projects, serve as subject matter expert and endpoint of escalation for the Service Desk , application owners, and tier -3 support teams on issues ... Amentum is seeking a ** Tier 3** **Mobile** **IT Support Technician** to join...manage as a premier government contractor. You enjoy providing Tier 3 mobile support while multitasking in a fast-paced… more
- Red River (Chantilly, VA)
- …the organization's reputation with existing clients by providing exceptional customer service . Ideal candidates should exhibit enthusiasm, focus, and a keen ... dedication, persistence, resourceful utilization, and a level of customer service akin to that of a superhero in a...effectively and efficiently or escalate them to appropriate support tier . + Utilize ITIL best practices to enhance and… more
- CompuCom (Annapolis, MD)
- …and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management and leadership skills and at least 12 ... internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee staff… more