• Service Center Manager

    Leidos (Washington, DC)
    …of technical experience managing, maturing, and modernizing an enterprise grade 24x7x365 Service Desk for geographically dispersed users and providing end-to end ... Tier 0, Tier 1 and Tier II Desktop support to ensure that service...solving skills. Preferred Qualifications: + Possess a current Help Desk Institute Support Center Manager (HDI-SCM) certification. + Possess… more
    Leidos (07/31/25)
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  • Systems Administrator IV - Pipeline (TS/SCI w/…

    COMSO, Inc (Fort Meade, MD)
    …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
    COMSO, Inc (06/03/25)
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  • Customer Support Specialist

    CACI International (Arlington, VA)
    …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill...may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical… more
    CACI International (07/26/25)
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  • Systems Administrator I - Pipeline (TS/SCI w/…

    COMSO, Inc (Fort Meade, MD)
    …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
    COMSO, Inc (06/03/25)
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  • Program Manager

    TekSynap (Arlington, VA)
    …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II Deskside… more
    TekSynap (07/16/25)
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  • Sr. IT Technician

    SAIC (Washington, DC)
    **Description** We are currently seeking a motivated, career and customer service -oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging ... career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and… more
    SAIC (08/07/25)
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  • Systems Analyst

    KeenLogic (Alexandria, VA)
    …Tuning) + Document tickets providing detailed information that can be handed off to the agency Tier III team. + Perform help desk support for a variety of office ... personnel. Identify and capture relevant data related to the issue to assist Tier III engineers when items need to be escalated. Communicate with employees and… more
    KeenLogic (08/11/25)
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  • System Administrator

    Synergy ECP (Columbia, MD)
    …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
    Synergy ECP (07/29/25)
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  • System Administrator 2

    Synergy ECP (Columbia, MD)
    …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
    Synergy ECP (07/23/25)
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  • Frontline Account Manager

    CACI International (Chantilly, VA)
    …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...education. + Minimum 3 years of experience in Help Desk support, IT service desk ,… more
    CACI International (08/20/25)
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