- Capital One (Albany, NY)
- … Trust & Transparency: Scale and build upon existing programs like the Customer Trust Center, providing customers with self- service access to relevant security, ... Thought Leadership: Represent the company externally and contribute to industry best practices. + Customer -Centric Focus: Be...for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... innovative pricing strategies. The organization comprises two specialized teams: Strategic Customer Engagements, which guide transformative deals with industry … more
- PSEG Long Island (Melville, NY)
- …the Long Island Power Authority (LIPA), New York State Department of Public Service (DPS), industry associations, consultants and departments such as Energy ... & Pricing, Billing & Revenue Integrity, Transmission & Distribution Planning, Meter Service and others throughout Customer , Electric, and Business Operations.… more
- PNC (New York, NY)
- …will lead a team of 8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio. You will own ... call center experiences that are critical to servicing our customers, including Customer Information Management, Card Management (plastic / digital issuance, lost /… more
- IBM (Syracuse, NY)
- …Growth & Business Leadership * Develop and execute go-to-market strategies across Customer & Commerce offerings (CRM, Sales, Marketing, Service , * Commerce, ... with AI, automation, and data-driven transformation initiatives. * Understanding of industry -specific customer experience trends (eg, Retail, CPG, Manufacturing,… more
- LinkedIn (New York, NY)
- …Leverage data to inform and drive overall business strategies. + Maintains VP+ customer , agency and industry relationships. + Leverage VP+ relationships to open ... teams are responsible for identifying new ways to deliver customer value through the discovery, expansion and activation of...impact. + Represent LinkedIn as a thought leader to industry bodies and through industry events +… more
- CARMAX (Amherst, NY)
- …you succeed, too. **What you will do - Essential Responsibilities** + Provide exceptional customer service by guiding customers every step of the way, from sale ... + High School Diploma, or equivalent + Sales and customer service experience, in an area such...and PowerPoint) preferred **About CarMax** CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience… more
- Cardinal Health (Albany, NY)
- …working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis ... hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is… more
- NTT America, Inc. (Albany, NY)
- …identify and capitalize on opportunities for optimization, growth, and innovation in service delivery. ** Customer Advocacy and Escalation Management** . Act as ... that service levels meet or exceed contractual obligations and customer expectations. . Collaborate closely with internal teams (Consulting, Operations, PreSales… more
- S&P Global (New York, NY)
- …track record of delivering measurable business outcomes. + Deep understanding of customer service technologies, CRM platforms, automation tools, and data ... industry leaders and how others are evolving their customer excellence capabilities. + **Strategic Leadership:** + Set a...and evaluate and implement tools and platforms that enhance customer support, service , success and operations. +… more