- Cardinal Health (Albany, NY)
- …working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis ... hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is… more
- NTT America, Inc. (Albany, NY)
- …identify and capitalize on opportunities for optimization, growth, and innovation in service delivery. ** Customer Advocacy and Escalation Management** . Act as ... that service levels meet or exceed contractual obligations and customer expectations. . Collaborate closely with internal teams (Consulting, Operations, PreSales… more
- S&P Global (New York, NY)
- …track record of delivering measurable business outcomes. + Deep understanding of customer service technologies, CRM platforms, automation tools, and data ... industry leaders and how others are evolving their customer excellence capabilities. + **Strategic Leadership:** + Set a...and evaluate and implement tools and platforms that enhance customer support, service , success and operations. +… more
- Palo Alto Networks (New York, NY)
- …threat intelligence should be shared and available to all within the industry . We deliver high-quality, in-depth research on adversaries, malware families, and ... the world's newest threats and sharing them with our industry to make the digital world a safer place....**Job Summary** Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a… more
- Wolters Kluwer (Albany, NY)
- …teams to ensure seamless service delivery. + Regularly assess customer satisfaction and implement improvements. Skills: + Industry Domain: Experience ... customer advocacy, and engagement within post-sales or professional service environments + Strategic Data Analysis: Ability to perform comprehensive data… more
- Acosta Group (Rochester, NY)
- …and industry trends; Good organizational and time management skills; Customer service orientation; Ongoing professionalism and ability to handle pressure. ... a minimum of 5 years 'experience in the CPG industry preferred; 7+ years of sales experience; PC knowledge...client standards; Existing client growth (targeted revenue $/sales volume); Customer service (NPS) _Knowledge, Skills and Abilities_… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... 's enterprise adoption strategy and business goals for respective service domain. - Develop and scale customer ...of the time - 6+ years in the technology industry focused on customer success or in… more
- Wolters Kluwer (White Plains, NY)
- …experience + Strongly preferred minimum of two year of business-to-business (B2B) client/ customer service experience; preferably consultative customer ... and updates in CRM. + Identify potential areas for service /product improvement based on customer feedback. +...working within the banking, insurance, hospitality, retail and/or legal industry **Our Interview Practices** _To maintain a fair and… more
- ServiceNow, Inc. (New York, NY)
- …lead the customer 's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the ... make the world work better for everyone. The Principal Customer Success Executive is accountable for the strategic leadership...or exploring AI's potential impact on the function or industry . + Experience with Public Sector or SLED is… more
- Kuehne+Nagel (Jamaica, NY)
- …of work experience within a customer service or customer -facing environment. + Freight Forwarding industry experience, processes and regulation knowledge ... counts in more ways than we imagine. **** The Customer Care Specialist is responsible for the daily execution...regularly to ensure competitive and fair pay based on industry market data. #LI-AA1 Kuehne+Nagel participates in E-Verify and… more