- University of Rochester (Rochester, NY)
- …manages and/or assigns temporary team resources at a level that ensures all service level agreements are met. + Performs team assessments and performance ... and University-wide IT strategy. + Responsible for one or more elements on Service Level Agreements (SLA), Colocation Agreements , capital budgets, and… more
- SHI (Albany, NY)
- …+ 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and ... + 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for ... Responsible for intermediate level inbound call, outbound call, email and web...customer's support needs providing timely, reliable, and courteous service . + Provides monitoring support and outreach for batch… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks ... and responsibilities to support the Customer Service department or programs. + Supports customer to submit and process origination and disbursement transactions or… more
- Cayuse Holdings (Albany, NY)
- …Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services...+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as… more
- Xylem (Auburn, NY)
- …with other teams to implement service improvements * Develop and maintain service level agreements (SLAs) Customer Relationship Management: * Build and ... expectations through innovative and sustainable solutions. **THE ROLE:** The Technician in IT Service Delivery is a vital role focused on the operational aspects of… more
- Sharecare (Albany, NY)
- …volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements . + **Complaint Resolution** **: Handle escalated ... **Job Summary:** Under the direction of the Sr Manager of Customer Service , the Customer Service Manager will oversee a team of Customer Service … more
- JPMorgan Chase (Brooklyn, NY)
- …in partnership with internal teams. + Ensure all queries are addressed within required service level agreements and escalate issues as needed. + Collaborate ... team and make a significant impact on our client service teams in JPMorganChase. You'll have the opportunity to...you will manage a diverse team to ensure high-quality service . You will interpret client needs, identify trends, and… more
- Excelsior Orthopaedics Group (Amherst, NY)
- …response times, resolution rates, and customer satisfaction-and implement strategies to meet or exceed service level agreements (SLAs). + Lead and mentor a ... Job Summary The IT Service Desk Manager oversees the daily operations of...daily operations of IT support team, ensuring exceptional customer service and the timely, efficient resolution of IT issues… more
- CVS Health (Albany, NY)
- …customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations within a service ... pharmacy, minute clinic, photo, and other related computer peripherals. This Field Service position involves driving between CVS locations in a large geography to… more