- Amazon (New York, NY)
- …Ensure that contracts are fit for purpose, cost effective, and incorporate appropriate Service Level Agreements . * Provide overall site management, ... and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws and Company policies.… more
- Amazon (New York, NY)
- …Ensure that contracts are fit for purpose, cost effective, and incorporate appropriate Service Level Agreements * Provide overall site management, ... and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws and Company policies.… more
- M&T Bank (Getzville, NY)
- …+ Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements . + Participate in loss prevention by ... work experience including a minimum of 1 year experience in customer service , customer-facing, collections, call center or sales. Experience with word processing,… more
- Tiffany & Co. (Pelham, NY)
- …serialized and melee diamonds ensuring timely delivery to customers within established service level agreements . Distribute picklists for daily/weekly ... fulfillment requirements. + Perform demand vs. resource comparison on weekly/monthly basis and communicate any challenges to management regularly. + Utilize JD Edwards to process inventory adjustment transactions as needed. Ensure transactions are completed… more
- Coinbase (Albany, NY)
- …staffing suppliers and other external partners. * Familiarity with contract negotiation, Service Level Agreements (SLAs), and performance metric management ... for staffing suppliers. * Understanding of labor laws, tax laws, and industry regulations pertaining to contingent workers to ensure program compliance and mitigate risks. * Strong organizational skills and meticulous attention to detail to manage multiple… more
- City National Bank (New York, NY)
- …clarification. * Ensure applications are processed in a timely manner, meeting established service level agreements (SLAs). * Assist in troubleshooting ... application-related issues and escalate complex problems to the manager. * Keep up to date with industry regulations and company policies regarding mortgage applications. * Contribute to process improvement initiatives to streamline the application intake… more
- Meta (Albany, NY)
- …data needs, representing key data insights visually in a meaningful way 4. Define and manage Service Level Agreements for all data sets in allocated areas of ... ownership 5. Determine and implement the security model based on privacy requirements, confirm safeguards are followed, address data quality issues, and evolve governance processes within allocated areas of ownership 6. Design, build, and launch collections of… more
- City of New York (New York, NY)
- …where appropriate. Performance Monitoring and Reporting: - Monitor system performance and ensure service level agreements (SLAs) are met or exceeded. - ... Regularly review and report on key performance indicators (KPIs) related to application support and maintenance. - Proactively identify and address issues, minimizing downtime and operational disruptions. Hours/Shift: Managerial Work Schedule DEPUTY… more
- Kyndryl (Rochester, NY)
- …Moves, Adds, Changes) activities, and ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). The ideal candidate will also ... serve as the primary point of contact for onsite technicians, leading by influence and ensuring smooth onboarding and training. **Key Responsibilities:** + Act as the focal point for deskside support at the site, coordinating and mentoring technicians. + Lead… more
- Antech Diagnostics (New York, NY)
- …& Relationship Management (SPRM)** **Negotiate and manage supplier contracts, pricing, and service level agreements ** **Lead Quarterly and Monthly Business ... Reviews (QBRs/MBRs) to monitor performance and ensure accountability** **Identify and develop diverse supplier partnerships** **Resolve supplier issues and manage escalations effectively** **Stakeholder Collaboration & Influence** **Build strong internal… more