- GovCIO (Albany, NY)
- …+ Provide supplemental hands-on desk-side support when required. + Meet contractual Service Level Agreements (SLAs) regarding speed to answer, ... **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance...history (past 7 years) + Verification of your highest level of education + Verification of your employment history… more
- HTC Global Services Inc (Brooklyn, NY)
- …the Knowledge Base documentation up to date. + Monitoring company performance against service level agreements and flagging potential issues. + Ensure ... to overcome any challenges their business may face, creating service plans for the client, tracking metrics and analytics,...Knowledge, Skills, and Abilities (KSAs): + Background in customer service ; industry knowledge is a plus. + Experience in… more
- Google (New York, NY)
- …excellence (eg, establishing success metrics and enabling partners to achieve them, enforcing service level agreements , tracking and processing payments, and ... Apps, Ads, Gaming, or Technology industries. + Experience working with C- level executives and cross-functionally across all levels of management. + Experience… more
- Central Hudson Gas & Electric Corporation (Poughkeepsie, NY)
- …by assigning appropriate protection against vulnerabilities. They also ensure compliance with vendor Service Level Agreements (SLAs). **What does a Vendor ... life cycles, with an emphasis on technology or IT service agreements + Understanding of contract terms...advancement opportunities within a job series. The title and level are commensurate with experience. Pay Range: $81,300-$149,200 Please… more
- Deloitte (New York, NY)
- …pricing model frameworks. + Review and provide feedback on key contracting terms and Service Level Agreements (SLAs). Client Interaction and Collaboration + ... industry Subject Matter Experts to develop business-aligned metrics, such as Business Level Agreements (BLAs) and Experience Level Agreements (XLAs).… more
- NASCO (Albany, NY)
- …the appropriate research tool, SME or vendor. Resolution will meet or exceed SLAs ( Service Level Agreements ) to obtain or exceed KPI (Key Performance ... accurately and proactively as required by KPI (Key Performance Indicators), SLA ( Service Level Agreements ) and as stated in the Quality Guidelines, through… more
- City National Bank (New York, NY)
- …per established policies * Identifies issues and recommends appropriate resolution within policy service level agreements * Analyzes and determines the ... customer satisfaction goals of the bank * Productivity * Ensures all goals and service level agreements (SLAs) are met * Tracks, logs and provides daily,… more
- University at Albany (Albany, NY)
- …environments for all service offerings; conduct field tests, as warranted. + Ensure service level agreements and operational level agreements ... of New York (SUNY) system. The Specialist works on service and project teams in support of the University's...recommend standards, guidelines, and procedures to enhance and improve service delivery for the management of macOS and iOS… more
- City National Bank (New York, NY)
- …per established policies * Identifies issues and recommends appropriate resolution within policy service level agreements * Analyzes and determines the ... customer satisfaction goals of the bank * Productivity * Ensures all goals and service level agreements (SLAs) are met * Tracks, logs and provides daily,… more
- AON (Garden City, NY)
- …for possible fraud and misrepresentation. + Proactively resolve claims within established Service Level Agreements and Regulatory requirements. + Ability ... possible fraud and misrepresentation. + Proactively resolve claims within established Service Level Agreements and Regulatory requirements. + Ability to… more