- MTA (New York, NY)
- …and OT objectives. + Ensure continuous delivery of product services through oversight of service level agreements with end users and monitoring of product ... the industry. The Manager is expected to have a level of expertise in one or more domains of...of ownership down. + Promote the use of employee self- service and mobile connectivity within products to reduce the… more
- Xerox (Manhattan, NY)
- …and documentation for billing, meter reads, and production jobs. + Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues. + ... Monday, July 14, 2025 Working time Full-time Ref# 20036025 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority … more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks ... and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end date of 3/6/2026.** + Supports customer to submit and… more
- GovCIO (Albany, NY)
- …via the USPS ServiceNow application in accordance with he published USPS Change Management Service Level Agreements (SLAs) + Perform a technical leadership ... cloud, and business partner networks NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000… more
- Pearl Interactive Network (Albany, NY)
- …leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements . **Operating Hours:** 8 am - 8 pm ... of assigned projects and departmental goals. + Perform tasks to ensure service level requirements are met. + Ensure agents understand and comply with all… more
- University of Rochester (Rochester, NY)
- …Assists with the resolution of facilities operational problems within defined schedules and service level agreements . Other duties as assigned. **MINIMUM ... 6:30a-3p FAO: OP345224 Job Description **ESSENTIAL FUNCTIONS** + Responds to service calls and requests by answering telephone, e-mail, and web-based, including… more
- NTT America, Inc. (NY)
- …12+ years in leading client engagement/account teams, managing P&L oversight, account strategies, service level agreements , and delivery performance. + 10+ ... drives client solutions that span the firm's broad suite of service offerings: Consulting (business and technology), Outsourcing Services across Business Process,… more
- News Corp (New York, NY)
- …This individual will also be responsible for measuring and reporting against predefined Service level agreements (SLAs) and Key Performance Indicators ... best-in-class IT Support function - ensuring that a premium level of technical support and customer service ...to ensure that the overall output and quality of service meets business requirements and aligns with pre-defined SLAs… more
- New York State Civil Service (NY)
- …calls transferred by the Service Desk. * Monitor work queues to ensure Service Level Agreements are achieved for resolution/ fulfillment of client ... New York State: * Review and respond to IT Service Management (ITSM) system incident and request tickets within...for this position. The qualifications are:* a bachelor's or higher- level degree, including or supplemented by 15 credit hours… more
- Wolters Kluwer (Albany, NY)
- …negotiate reseller and service bureau accounts contracts, prices, terms, and service - level agreements in alignment with division policy. + **Coordinate ... exceptional value to our clients through cutting-edge technology and unparalleled customer service . **What You'll Be Doing:** As a **Field Sales Executive** , you… more