- Molina Healthcare (Buffalo, NY)
- …involvement + Partners with vendor management team and the external vendor to ensure service level agreements and regulatory requirements are met + Considers ... Ensures succession plan in place, through coaching/mentoring of next level staff + As needed, selects and recruits staff,...and follow up on action items. + Informs next level management of potential risks, provides input on possible… more
- Meta (Albany, NY)
- …stakeholder relationship management, issue resolution, program Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and complex contract ... 1. Direct the overall contract management function at the program level , including custom contracting strategies, first-of-kind product and deal solutions, contracts… more
- M&T Bank (Amherst, NY)
- …program accomplishments. + Follow program performance across vendors and track against SLAs ( Service Level Agreements ). Coordinate action plans or business ... responsible for complex, critical and highly visible projects at the Division level . **Primary Responsibilities:** + Lead calls, own projects and deliver results for… more
- BAE Systems (Greenlawn, NY)
- …provides the ground rules of the contract requirements to Operations in compliance with service level agreements + Review, approve and process all change ... to follow through on tasks, influence without authority, experience driving senior level decision making + Highly organized, good problem-solving skills, + Ability… more
- CompuCom (New York, NY)
- …reconciliation, are completed daily. This ensures that stock levels are maintained to meet Service Level Agreements (SLAs) and operational needs. **This is a ... and assets at optimal stock levels with a focus on meeting defined Service Level . + Document all deliveries, returns, and inventory movements accurately. + Work… more
- Ryder System (Albany, NY)
- …for Severity 1 issues, per duty roster with a root-cause/corrective action mindset; manage Service Level Agreements (SLAs) for Severity 2 and 3 support ... actively and efficiently support all phases of the Agile software development and service delivery lifecycle - including but not limited to gathering and analyzing… more
- BJs Wholesale Club (Saratoga, NY)
- …proper dress code standards. + Required to meet OMNI productivity expectations regarding service level agreements (SLA"s), performance metrics and goals. + ... their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save...meet all productivity requirements. + Works with a high level of urgency to ensure deadlines are met up… more
- Molina Healthcare (Yonkers, NY)
- …risks to ensure service delivery by vendors is in accordance with the Service Level Agreements between the parties. **Job Duties** + Develops Medicare ... to successfully interact with all levels of management + Exhibit excellent customer service skills and attention to detail. + Ability to problem solve and critically… more
- City of New York (New York, NY)
- …to the Comptroller's directives, MOUs and internal policy and procedures within service - level agreements . - Review and prepare miscellaneous contracts ... As the Agency's primary payment office, BAP issues authorized payments to service providers for services delivered to DSS/HRA/DHS clients, payments to vendors… more
- Justworks (New York, NY)
- …and compliance + Assist in resolution of benefit inquiries/issues within the agreed upon service level agreements (SLAs) with external and internal partners ... to resolve customer exceptions and issues. + Partner with our Customer Service Organization, Product Support Specialists, and Legal teams to improve systems and… more