- Deloitte (New York, NY)
- …to deliver Application Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs + Drive SLA adherence and engage ... summary As part of our Enterprise Operations as a Service team, professionals engage in both the technical and...and sponsors + Delivery: Manage and deliver Workday managed service engagements end to end. Accountable for all client… more
- NTT America, Inc. (Albany, NY)
- …understanding of SAP's cloud offerings, NDBS's service portfolio, commercial terms, and Service Level Agreements . + Continuous learning and investment in ... position to align with the SAP roadmap, and our portfolio of service offerings. + **Demand Generation, Pipeline, and Opportunity Management:** + Manage sales… more
- Fedcap (New York, NY)
- …You will also ensure all contractual and non-contractual requests are completed as per Service Level Agreements (SLA's) and in compliance with Statements of ... of the digital print and mail shop, ensuring smooth workflow and on-time service delivery. + Sales & Business Development - Identify new revenue opportunities,… more
- Broadridge Financial Solutions (Edgewood, NY)
- …and service providers to resolve issues and negotiate terms. + Monitor service level agreements (SLAs), contract compliance, and renewal schedules. + ... spending patterns to identify cost-reduction opportunities. + Recommend plan changes, service adjustments, or technology upgrades to optimize telecom expenditures. +… more
- Broadridge Financial Solutions (Edgewood, NY)
- …+ Create, maintain, and adhere to all client-related Detailed Function Lists and Service Level Agreements + Prioritize deliverables and responsibilities ... support in the daily execution of key tasks when needed + Customer service competency required, with good written and verbal communication skills + Experience using… more
- TEKsystems (Binghamton, NY)
- …and consistently to incoming inquiries and change requests within required standards and service level agreements (SLAs). + Ensure accurate and concise ... in support of the HR Operations function. This role delivers exceptional customer service and subject matter expertise across various HR processes. As the first… more
- American Express (New York, NY)
- …new banking partners. + Strategic relationship management: Negotiate contracts, fee schedules, and service level agreements with new and existing partners ... function and drive the strategic development of an enterprise payment service . **Key Responsibilities** + Network management strategy: Contribute to development of… more
- US Tech Solutions (New York, NY)
- …and reviews as per the healthplan/employer agreed criteria within the designated service level agreements . (20%) 2. Coordinates timely communication ... (5%) **Experience:** Preferred 0-3 years work experience required in a customer service position with high volume call center experience; preferably in healthcare,… more
- Highmark Health (Albany, NY)
- …+ Support the onboarding of groups for commercial and partner business ensuring all service level agreements are attained including turn around time, ... inquiry processing with Membership and Billing personnel.Lead or participate in higher level AR tasks and projects, typically related to: Analysis and reconciliation… more
- Coinbase (Albany, NY)
- …leading cloud technologies. * Monitor system metrics and ensure adherence to system support Service Level Agreements (SLAs). * Collaborate with the HR ... of experience in HR technology, demonstrating successful influencing skills at the Director level . * Proven experience with global HR platforms with a focus in… more