- Caterpillar, Inc. (Irving, TX)
- …tools and management skill sets to achieve better performance in IT service . + **IT Service Level Agreements :** Knowledge of IT Service Level ... Agreements ; ability to design, develop and utilize formal IT Service Level Agreements with internal and external customers. + **IT Service Management… more
- Xerox (Irving, TX)
- …quality & cost effectiveness + Manage services client contracts and statements of work/ service level agreements delivering contracted scope + Effective ... & leverage Xerox print technology and solutions + Achieve Contract Service Level Agreements /Customer Satisfaction: + Owns delivery of services through… more
- Shell (Houston, TX)
- …such as framework agreements , ISDAs, Delegated Reporting agreements , Broker agreements , Service Level Agreements etc. ensuring compliance with ... Date:** August 7, 2025 **Business unit:** Trading and Supply **Experience Level :** Experienced Professionals **Job Description:** **What's the role?** Shell Trading… more
- SHI (Austin, TX)
- …+ 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and ... + 2+ years of experience working with incident and request management processes, including Service Level Agreements + Demonstrated experience in creating and… more
- Fortive Corporation (TX)
- …and negotiations with assigned national non-ASP service providers accounts in regard to Service Level Agreements (SLA's) and cost. + Manage and grow ... relationships with national level service providers. Develop strong working relationships... industry buying process and application in managing large-scale service agreements . + Proficiency navigating complex contract… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for ... Responsible for intermediate level inbound call, outbound call, email and web...customer's support needs providing timely, reliable, and courteous service . + Provides monitoring support and outreach for batch… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …services. Perform services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks ... and responsibilities to support the Customer Service department or programs. **Job Responsibilities** + Supports customers to submit and process PTIN applications or… more
- Cayuse Holdings (Austin, TX)
- …Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services...+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as… more
- Farmer Brothers (Abilene, TX)
- …customer feedback/requests to management or inter-departments. + The ability to follow outlined service level agreements for customer programs + The ability ... At Farmer Brothers, our Revive (TM) Service & Restoration team of experts specialize in...plans and any emergency services. As a **Field Equipment Service Technician** you will be responsible for providing exceptional… more
- Sharecare (Austin, TX)
- …volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements . + **Complaint Resolution** **: Handle escalated ... **Job Summary:** Under the direction of the Sr Manager of Customer Service , the Customer Service Manager will oversee a team of Customer Service … more