- Robert Half Technology (Live Oak, TX)
- …scalability of systems. * Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence. * ... foster long-term growth. * Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems. * Optimize daily IT operations across… more
- Aspira Connect (Dallas, TX)
- …skills. Key Responsibilities + Provide remote technical support to clients per service level agreements , resolving hardware, network, operating system, ... troubleshooting, and resolution of hardware, network, software, and customer service -related issues. This role ensures client satisfaction by maintaining strong… more
- Datavant (Austin, TX)
- …coding audits according to scope of work, for the purpose of Onboarding, Focused, Service Level Agreements or Other Types of reviews, using appropriate ... Information Management Association's code of ethics. + Must be customer- service focused and exhibit professionalism, flexibility, dependability, desire to learn,… more
- Support Revolution (Austin, TX)
- …support to our clients + Take ownership of resolving customer issues in accordance with service level agreements (SLAs), balancing speed and quality + Act as ... Dental, and Vision coverage + 401K retirement savings plan + Length of Service Awards , including additional annual leave, bonuses, and paid sabbaticals + Remote… more
- US Tech Solutions (San Antonio, TX)
- …and reviews as per the healthplan/employer agreed criteria within the designated service level agreements . (20%) 2. Coordinates timely communication ... (5%) **Experience** Preferred 0-3 years work experience required in a customer service position with high volume call center experience; preferably in healthcare,… more
- UTMB Health (Galveston, TX)
- …+ Works with the UTMB Quality Director to establish, implement, and monitor service level agreements , department performance standards, and appropriate use ... of an academic health system, including community hospitals and ambulatory service centers. + Self-starter in developing and analyzing options and recommending… more
- Deloitte (Dallas, TX)
- …Create, update, and manage ServiceNow tickets to ensure timely resolution and compliance with service level agreements (SLAs). + Provide general support to ... Deloitte employees. Required Qualifications: + Associate degree or an equivalent level of training or experience. + Experience at workstation deployment, workstation… more
- JPMorgan Chase (Houston, TX)
- …Manages stakeholder relationships and the team's work in accordance with compliance standards, service level agreements , and business requirements + Creates ... immediate team of software engineers on daily tasks and activities + **Works at** **code- level with Java or Python** , while leading a team of Software Engineers and… more
- SitusAMC (Austin, TX)
- …and provide feedback in prospective client and internal documentation + Manage time to Service Level Agreements agreed to with client + Manage tasks ... and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent. + Knowledge of the Warehouse Financing Solutions… more
- Highmark Health (Austin, TX)
- …+ Support the onboarding of groups for commercial and partner business ensuring all service level agreements are attained including turn around time, ... inquiry processing with Membership and Billing personnel.Lead or participate in higher level AR tasks and projects, typically related to: Analysis and reconciliation… more