- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …tickets for purposes of demonstrating compliance with issue response and resolution + Service Level Agreements , logging daily activities and documenting ... may be provided + Effectively meet service targets in accordance with Service Level Agreements + Consistently meet call quality metrics of 95% while… more
- Brightstar Lottery (Austin, TX)
- …system locations/status, and internal/external customer requests are completed. + Adheres to service level agreements by following established SLA ... the world, creating value by adhering to the highest standards of service , integrity, and responsibility. Brightstar has approximately 6,000 employees. For more… more
- City National Bank (Austin, TX)
- …per established policies * Identifies issues and recommends appropriate resolution within policy service level agreements * Analyzes and determines the ... customer satisfaction goals of the bank * Productivity * Ensures all goals and service level agreements (SLAs) are met * Tracks, logs and provides daily,… more
- Citigroup (Irving, TX)
- …to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements . + Acts as advisor or coach to new or ... technology groups across various environments to drive problem resolution and service level agreements . + Establishing a common platform for monitoring… more
- Palo Alto Networks (Plano, TX)
- …phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements . You will regularly participate in technical ... critical issues + Respond to user-reported issues in adherence to established Service Level Agreements + Perform advanced troubleshooting at the application … more
- Kuehne+Nagel (Flower Mound, TX)
- …and written) are followed accordingly, when applicable, documented in client- level Quality Agreements , Service Level Agreements , and SOPs + ... as applicable. + Work closely with other departments to deliver high level of service to all customers. + Perform other detailed (job specific) duties as… more
- JPMorgan Chase (Fort Worth, TX)
- …+ Understand and follow Bank policy and established procedures. + Meet or exceed established Service Level Agreements . + Perform other duties as needed and ... and prepare/mark-up schedules, including for loan Consolidation Extension Modification Agreements (CEMAs). + Prepare commercial loan documents accurately and with… more
- City National Bank (Austin, TX)
- …per established policies * Identifies issues and recommends appropriate resolution within policy service level agreements * Analyzes and determines the ... customer satisfaction goals of the bank * Productivity * Ensures all goals and service level agreements (SLAs) are met * Tracks, logs and provides daily,… more
- Palo Alto Networks (Plano, TX)
- …phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements . **Your Impact** + Respond to user-reported ... issues in adherence to established Service Level Agreements + Triage customer reported issues and respond to them via ticketing system, phone or remote… more
- CyrusOne (Dallas, TX)
- …ensuring smooth handover and operational readiness. + Assist with the establishment of service level agreements (SLAs) related to security operations, ... with security technology vendors and construction contractors, ensuring compliance with service agreements . + Evaluate vendor performance and conduct regular… more