- General Motors (Austin, TX)
- … Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to manage reliability expectations effectively. + ... advocate for optimizations that reduce infrastructure costs while maintaining service reliability. **Additional Job Description** **You're Skills & Abilities… more
- Pearl Interactive Network (El Paso, TX)
- …leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements . **Operating Hours:** 8 am - 8 pm ... of assigned projects and departmental goals. + Perform tasks to ensure service level requirements are met. + Ensure agents understand and comply with all… more
- Amazon (Austin, TX)
- …new work scopes on a program including, generating RFPs, setting requirements and Service Level Agreements (SLAs) for vendors, managing resource ... while reporting these efforts up to their leadership. * Ability to provide program level reports up to director level leadership. * Excellent communication and… more
- Houston Methodist (Houston, TX)
- …into a product maturity roadmap. + Leads the setting, monitoring, and meeting of Service Level Agreements (SLAs) with customers. Develops detailed system ... priorities and resolves conflicts between customers, technologists and management. ** SERVICE ESSENTIAL FUNCTIONS** + Proactively seeks out opportunities to meet… more
- Humana (Austin, TX)
- …service providers encompassing but not limited to negotiations, licensing, adherence to service level agreements , and ensuring all support and maintenance ... partnering with other infrastructure teams such as the technical operations team ( Level 1), server, storage, security, SRE and application teams + Maintain and… more
- Sodexo (Dallas, TX)
- …reviews and ensure contract compliance. + Negotiating pricing models, performance metrics, service level agreements (SLAs), and governance structures for ... this high-impact role, you'll work at the intersection of public service and operational excellence-partnering with government clients to craft customized solutions… more
- Omni Hotels (Dallas, TX)
- …all SSC finance functions and services are performed effectively, in accordance with Service Level Agreements (SLA), internal policies and with effective ... the markets in which we operate, innovation and exceptional service . Our commitment to career development has created tenure...Accounts Receivable, Payroll, & Risk Management. + Train hotel level staff on best practices and processes. + Interact… more
- Bank of America (Plano, TX)
- …the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, ... for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based...impact. Join us! **About the Team:** The Global Technology Service Management function is a new team charted with… more
- Houston Methodist (Houston, TX)
- …downtime readiness procedures and internal reporting regarding system response time and service level agreements for connectivity and operational ... FUNCTIONS** + Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or… more
- Amazon (Austin, TX)
- …new work scopes on a program including, generating RFPs, setting requirements and Service Level Agreements (SLAs) for vendors, managing resource ... up to their leadership. * Ability to provide program level reports up to director level leadership. * Excellent communication and interpersonal skills, with the… more