- Insight Global (Universal City, CA)
- … service interactions and driving operational excellence through thoughtful ITSM enhancements. Responsibilities: . Analyze IT ticket data to identify patterns, ... searchability and track improvement progress. . Collaborate with quality management and service desk teams to translate...Skills and Requirements . 3+ years of experience in ITSM , service operations, or process analysis. .… more
- CompuCom (Berkeley, CA)
- …internal knowledge base documentation + Ensure accurate and timely updates in the IT Service Management ( ITSM ) system + Coordinate and schedule on-site ... key escalation point for complex issues. This role ensures seamless IT service delivery and alignment with departmental and client-wide technology needs. **Duties… more
- CompuCom (Berkeley, CA)
- …device warranties with manufacturers + Document support activities and resolutions in the IT Service Management ( ITSM ) system + Assist with user account ... setup and management (eg, shared drives, mailboxes) + Install and update...to follow department policies and procedures + Strong customer service and communication skills + Organized and detail-oriented +… more
- Insight Global (San Francisco, CA)
- …and resource allocation. Utilize Jira for sprint planning, backlog management , and progress tracking. Coordinate workflows and documentation using Confluence. ... Oversee ITSM processes and ensure alignment with best practices (ITIL...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Warner Bros. Discovery (Burbank, CA)
- …VB, C++, scripting, etc) + Autocad, MS Office Suite, Visio experience + Familiarity with ITSM Service Management processes REQUIRED EDUCATION: + 2 or 4 year ... situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required._ _Associate Broadcast… more
- General Atomics (San Diego, CA)
- …knowledge and proven experience with ServiceNow HAM/SAM modules + Proficiency in ITSM tools, reporting, and information systems lifecycle management **US ... IT Asset Manager is responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. This includes… more
- Capgemini (San Francisco, CA)
- ServiceNow Business Analyst Service Management Consultant Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way ... and NowCreate. **Preferred Qualifications** Experience with multiple ServiceNow applications (eg, ITSM , HRSD, CSM, GRC). Familiarity with Common Services Data Model… more
- Walmart (Sunnyvale, CA)
- …with emphasis in Operations, or a related field. + Certification in change management (ITIL, ITSM , etc.) and/or enterprise architecture framework + Experience in ... **What you'll do ** We are seeking a Change Management Architect to lead the design and modernization of...initiatives. + Define the end-to-end architecture for Change -integrating ITSM (eg, ServiceNow) and other cross functional systems. +… more
- CVS Health (Sacramento, CA)
- …+ ITIL v4 Foundation certification (required) - solid understanding of IT Service Management processes, particularly the Knowledge Management practice ... tools (Confluence, SharePoint, etc.) + 3+ years of expertise in knowledge management frameworks and methodologies (eg, Knowledge-Centered Service (KCS), ITIL… more
- Applied Materials (Santa Clara, CA)
- …new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips ... Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM , ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications. + **Strategic… more